Production Support (AWS support) +Java springboot+SQL

Key Responsibilities:

• Key Responsibilities
• Production Support Incident Management
• Provide L2 L3 production support for AWS hosted Java Spring Boot applications and SQL based services ensuring high availability and performance
• Triage incidents analyze symptoms identify impact and drive resolution within SLA timelines using structured troubleshooting approaches
• Perform root cause analysis RCA for recurring issues and implement preventive actions to reduce incident frequency
• Application Database Troubleshooting
• Diagnose application issues using logs stack traces and runtime metrics coordinate fixes with engineering teams and validate outcomes
• Write and optimize SQL queries for investigation data validation and corrective actions while ensuring data integrity and minimal risk
• Support release activities by validating production readiness monitoring post deployment health and rolling back escalating when required
• Operational Excellence
• Create and maintain runbooks SOPs and knowledge articles to improve support efficiency and reduce mean time to resolution MTTR
• Collaborate with cross functional teams to identify reliability gaps and recommend improvements in application behavior and supportability
• Participate in on call rotations and provide clear timely stakeholder communication during incidents and service restorations
• Minimum Qualifications
• BTECH MTECH BCA or MCA
• 8 10 years of experience in production support application support for enterprise applications
• Strong hands on experience with Java Spring and Spring Boot in troubleshooting and supporting production systems
• Strong SQL skills for investigation reporting and data validation in production environments
• Proven experience handling incidents performing RCA and driving issue resolution with cross team collaboration

Technical Requirements:

• SKILLS Foundational Maintenance and Production Support process PLM Production Support process Technology Cloud Security AWS Infrastructure Security AWS Systems Manager Technology Database SQL tuning Technology Java Springboot

Preferred Skills:

Technology->Java->Springboot,Technology->Database->SQL tuning,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Foundational->Maintenance and Production Support process->PLM Production Support process