Production Support

Key Responsibilities:

• Experienced in Java and
• NET Production Support handling incident resolution application monitoring root cause analysis and performance issues while ensuring system stability and SLA compliance
• Strong expertise in ITIL aligned Problem and Incident Management including trend analysis permanent fix implementation and continuous service improvement
• Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace Splunk and CA ESP with hands on experience in proactive monitoring alert management log analysis and workload automation
• Skilled in CA ESP Workload Automation for job scheduling batch processing failure handling and dependency management in critical production environments
• Experienced in Big Data Production Support integrated with ITSM processes supporting high volume mission critical systems
• Demonstrated ability in Major Incident Management coordinating cross functional teams ensuring effective communication rapid restoration of services and post incident reviews
• Strong working knowledge of SQL and AWS services with hands on production support experience in the Banking Domain adhering to regulatory security and compliance standards
• Adept at working in 24x7 support environments ensuring high availability reliability and operational excellence

Preferred Skills:

Foundational->Maintenance and Production Support process->PLM Support process