production support

Exposure to hands on experience in support and troubleshooting of applications installed in Linux / Unix OS and java based three tier architecture technologies.

• Strong conceptual understanding of Linux based OS concepts and inter process communication.
• Exposure to real-time messaging technologies (Multicast, UDP, TCP/IP etc)
• Knowledge of Linux commands, code release methodologies and scripting.
• Java technologies and related three tier architectures
• Should have exposure to major deployment and migration projects.
• Finance domain knowledge especially worked on Capital Market related applications or BFSI (desired).
• Knowledge of complete software development cycle, Maintenance and Operations.
• ITIL process understanding & Incident / Problem Management using internal tool
• Expertise in application monitoring concepts and Tools.
• Strong hands-on experience with Unix/Linux commands, and SQL
• Proven exposure to Incident Management and Change Management processes
• Comfort working in rotational shifts

Required Skills - Excellent problem solving and analytical capabilities.

• Good communication and interpersonal skills. Ability to communicate effectively with senior management.

• Ability to perform independently with minimal supervision.

• Proficient in preparation of reports, dashboards and documentation.

• • Attitude for continuous improvement of self & towards the work., team player and self-starter

Required Leadership Skills - Ability to communicate effectively with senior management.

• Must be able to manage team schedule and task details

Skills Sets Knowledge of

• Shell scripting

• Basics of Linux

• Technically sound on SQL & PLSQL, RDBMS concepts

• Java/C

• ITIL Framework

• Process / automation Tools Usage related to ITIL / Operations Framework

• ServiceNow

• ITRS