Production Support

The Production Support Lead is responsible for leading the resolution of complex support issues across the global HotScan client base. This role requires strong technical and functional judgement, structured problem-solving, clear stakeholder communication, and the ability to drive issues to resolution in business-critical client environments.

• Strong technical investigation capability with demonstrated expertise in one or more of the following: Java, PL/SQL, SQL, C, Unix scripting, Oracle, application logs, integration flows, or enterprise batch / transaction processing.

• Proficiency in defect tracking and incident management such as JIRA Service Desk, JIRA (defect tracking), Service Now, Confluence.

• Experience with data analysis and reporting tools, particularly in the context of compliance and risk management.

• Familiarity with leading compliance and screening products, such as HotScan, Actimize, Fircosoft or similar.

• Certifications related to KYC, AML, or compliance (e.g., CAMS, CKYCA).

• It will be advantageous to have prior experience with cloud services and technologies, such as serverless computing, microservices architecture, and containerization (Docker, Kubernetes)

• Strong ownership mindset and ability to drive production issues to closure.

• Excellent written and verbal communication skills, including client-facing incident updates and RCA documentation.

Product mindset with the ability to understand how technical issues impact business operations and regulatory processes.