Production Support

Role & responsibilities

Job Description:

Have experience of daily run activities;

• Have good capacity of analysis, synthesis and communication (written and oral); • Have experience in the project life cycle and roll out phase sequence; • Have proven experience on global IT project environments. Reason is that the project involves activities • ith all Client regions across the world and with corporate teams; • Have good understanding of IT technical constraints; • Have knowledge of state-of-the-art IT practices; • Queried large datasets using Oracle SQL for validations, reports, and data analysis. • Experience in Database queries; • Experience with IT Service Management processes (Incident, Problem, Change, etc.); • Ability to translate technical specifications into articulate business requirements and vice-versa; • Ability to document complex technical and work-flow processes in plain English; • Strong customer service and exemplary communication ability, both written and verbal; • Troubleshot API issues using Postman, analyzing payloads, schema errors • Conducted UAT and post-deployment validations for multiple application releases

Required Skills: Experience working with applications on VB, VB6, and .Net. • Experience with Azure, SOAP UI, and PowerShell Scripts. Power Shell Scripts • Experience with SAP. • Experience with PowerBi. • Experience with solutions running in a cloud environment and their services. • Experience with integrated solutions via API and monitoring solutions. • Experience with development teams and DevOps tools like Microsoft Azure. • Experience with EBS and Kibana • Experience API Testing (REST, SOAP) / Postman English: C1 | Advanced -