Production Support Engineer

Educational Requirements

• Bachelor of Engineering, Bachelor of Technology, Bachelor of Science, Bachelor of Comp. Applications

Service Line

Cloud Infrastructure Services

Responsibilities

• Experienced in Java and .NET Production Support, handling incident resolution, application monitoring, rootcause analysis, and performance issues while ensuring system stability and SLA compliance.
• Strong expertise in ITILaligned Problem and Incident Management, including trend analysis, permanent fix implementation, and continuous service improvement.
• Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace, Splunk, and CAESP, with handson experience in proactive monitoring, alert management, log analysis, and workload automation.
• Skilled in CAESP / Workload Automation for job scheduling, batch processing, failure handling, and dependency management in critical production environments.
• Experienced in Big Data Production Support integrated with ITSM processes, supporting highvolume, missioncritical systems.
• Demonstrated ability in Major Incident Management, coordinating crossfunctional teams, ensuring effective communication, rapid restoration of services, and postincident reviews.
• Strong working knowledge of SQL and AWS services, with handson production support experience in the Banking Domain, adhering to regulatory, security, and compliance standards.
• Adept at working in 24x7 support environments, ensuring high availability, reliability, and operational excellence.

Preferred Skills

• Foundational->Maintenance and Production Support process->PLM Support process