Production Support Engineer

We are looking for an experienced Java Production Support Engineer to provide L3 application support for business-critical Java applications. The role involves monitoring production environments, troubleshooting application issues, performing root-cause analysis, coordinating with development and infrastructure teams, and ensuring timely resolution of incidents while maintaining application availability and performance.

Key Responsibilities

• Provide L3 production support for Java/J2EE applications.
• Monitor application health, logs, alerts, batch jobs, and system performance.
• Troubleshoot Java application issues, production failures, performance problems, and integration issues .
• Perform root cause analysis (RCA) and implement permanent fixes.
• Analyze application and server logs using tools such as Splunk, ELK, AppDynamics, Dynatrace, or similar .
• Troubleshoot REST/SOAP APIs, web services, database connectivity, and third-party integrations .
• Write and execute SQL queries for data validation and production issue analysis.
• Work with development teams on code-level troubleshooting and defect resolution.
• Handle incident, problem, and change management processes.
• Participate in production deployments, release validation, and post-deployment monitoring .
• Ensure compliance with SLA, incident response, and escalation procedures .

Production Support Skills

• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis
• Production Monitoring
• Application Performance Monitoring
• Batch/Job Monitoring
• Log Analysis
• Troubleshooting & Debugging
• SLA Management
• Release & Deployment Support

Quadrant Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable federal, state, or local laws