Production Support Engineer

Hong Kong

Job Title

Production Support Engineer

Location

Hong Kong

Salary

HKD$1.5m per annum + Bonus

Summary

Menrva Group is working with a world-renowned hedge fund with established offices in Asia running high performing teams.

Contact

[email protected]

Posting Date

September 2025

Key Responsibilities

• Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders, primarily our execution services team regarding issue/resolution.
• Collaborate with other technical support engineers who may need assistance working on an issue; utilize his/her area of expertise to help others in order to quickly facilitate solutions for the customer.
• Build working relationships with trading groups, with a focus on execution services team. Work with global counterparts to provide seamless global coverage.
• Trading Infrastructure / Platform Status Communications – disseminate messages to the appropriate trading staff regarding trading infrastructure / platform issues, exchange updates, etc.
• Uplift environment management tools to reduce risk and streamline efficiency of support team.
• Assist with automating processes to achieve efficiency and streamlined trade support.
• Document and create new knowledge base to provide the most effective solutions to trading issues.
• Deployment of, support of, and monitoring of the firm’s internal trading systems.
• Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
• Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.
• Liaise with Dev and Infrastructure teams to coordinate and participate in software/new version releases.

Requirements

• 5+ years of experience in a Linux environment and use of relevant support tools
• Experience with shell scripting, python and SQL technologies
• Experience in financial technology and FIX protocols
• Able to work in a fast-paced global team as individual contributor.
• Need to be able to multitask across simultaneous projects.
• Excellent communication and interpersonal skills.
• Experience with version control systems (GIT a plus).
• Experience with and proponent of the SDLC processes.
• Strong analytics skills, and ability to proactively identify issues before they become major problems.
• Detail-oriented, demonstrating thoroughness and strong ownership of work.
• Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them.
• Columnar database experience (just as KDB) a plus
• Experience managing software on AWS a plus.