Production Support Engineer

Role: IT Production Support Engineer

Location: Hybrid in Guadalajara, Andares

Key Skills: Payment platforms, Splunk, SQL, Linux, ITIL Kafka

Fulltime Permanent Position with HCLTech

Experience

• 5+ years of experiences as Production Support Engineer / Site Reliability Engineer
• Exp with Payment Platforms is a plus
• The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills).
• Good Communication skills – as there is need to resolve the issues by collaborating across different teams.
• Applications are related to Authorization and Clearing ; domain knowledge would be a plus but not mandatory.

Tech Skills:

• Need basic Shell scripting knowledge
• Need DB skills (Joins and queries to analyse data)
• Need Splunk and Dynatrace knowledge - querying and graph creation for analysis and problem solving
• Tech stack in app landscape: Jenkins, AWS , Pivotal Cloud Foundry (PCF), Postgres , Oracle, Casandra, Kafka , Amazon Cloudwatch

Soft Skills:

• Excellent verbal & written English
• Strong problem-solving and team collaboration

We offer:

• Direct Hiring, 100% payroll schema
• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
• Convenient office locations
• Great work environment
• Flexible dress code
• Multicultural environment
• Share your CV in English.
• Education Benefits

If you´re interested please send your English resume to [email protected]