Production Support Engineer

Job title – Production Support Engineer

Croydon, Greater London

Starting Salary - £36,000 - £42,000 (Depending on experience)

Who is the ideal candidate?

We are looking for an engineer who understands why a machine works the way it does, not just how to replace a part when it stops. You will be hands-on, keeping our equipment running reliably, diagnosing and repairing faults, but you will also have the engineering knowledge to look at our machinery, work out how it could be improved, and design new equipment to meet future production needs.

You have a sound understanding of both mechanical and electrical engineering, and are a proactive problem-solver who is methodical and organised. You will be comfortable taking a new product or machine from prototype into production, and just as comfortable investigating a non-conformance to find out what went wrong, using both to drive continuous improvement across the department.

What is this role?

Quality is central to what we do, and the equipment in our Vial Production department reflects that. This engineering support role covers all of it, from simple mechanical machines and fully automated systems designed in-house, to optical equipment used for both manufacturing and inspection.

You will be based in the Vial department, working closely with the Vial Supervisor and Technical Lead, and partnering with our senior engineers on product testing and development.

Who are Level Developments Ltd?

With years of experience and extensive expertise in research, development and manufacturing, Level Developments (www.leveldevelopments.com) delivers a wide range of high-quality precision levelling and angle measurement instruments to a diverse global customer base.

The company's continued growth and success is based on a high level of specialised knowledge and the high performing team of people who work here.

Responsibilities include:

• Drive continuous improvement to production methods, equipment, fixtures and jigs to improve efficiency, quality and performance
• Manage the equipment database; perform or delegate required service, maintenance and calibration tasks, keeping accurate records
• Raise and manage ECNs (Engineering Change Notes) and NCRs (Non-conformance Reports) through to completion
• Investigate and resolve problems on faulty products, and carry out Quality Investigations to deepen understanding of our products and processes
• Create and edit Works Instructions
• Support NPI (New Product Introduction) with prototype testing and documentation
• Be the first point of call for machine repairs, diagnosing breakdowns and building a knowledge base of routine fixes
• Proactively identify and address recurring issues to prevent machine breakdowns
• Manage inventory of spare components
• Take part in and contribute to design review meetings
• Support modifications and updates to existing products
• Undertake detailed product testing and create Inspection Reports
• Mechanical design of fixtures and jigs to support production and test requirements
• Aid the training of technicians on production tasks, equipment, and company systems

Qualifications and skills required:

• Sound understanding of both mechanical and electrical engineering principles (essential)
• Practical experience of maintaining, fault-finding and repairing a range of machinery (essential)
• Experience of improving existing equipment or designing new machinery, fixtures or jigs (essential)
• Experience in a manufacturing or production environment (essential)
• Excellent computer skills (essential)
• Experience of preventative maintenance planning (desirable)
• Experience of statistical analysis or data interpretation (desirable)
• Experience with root cause analysis / problem-solving methodologies / quality systems (desirable)
• Experience of 3D CAD (desirable)
• Higher-level relevant qualification (degree or HND or equivalent) (desirable)

Opportunity

This role offers genuine long-term development within Level Developments. For the right candidate – someone with the motivation, work ethic, and willingness to learn – there is a clear pathway to progress into a senior engineering role as your experience and contribution to the department grow.

Compensation & Benefits

• Permanent role, Monday to Friday (Full-time – 39 hrs per week)
• Company pension scheme
• Monthly bonus scheme (Up to 10% of your monthly salary)
• 32 days holiday incl. bank & public holidays

If you think you have the applicable experience, and are looking for a challenge, this is a superb opportunity to continue to develop your career, we are very keen to hear from you. Please apply with your CV and cover letter on Indeed. Please note all applications with an AI generated cover letter will be automatically rejected.

Job Types: Full-time, Permanent

Pay: £36,000.00-£42,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Croydon CR0 2DN: reliably commute or plan to relocate before starting work (required)

Education:

• Diploma of Higher Education (preferred)

Experience:

• Engineering: 3 years (required)

Language:

• English (required)

Work Location: In person