Production Support Engineer

🚀 We’re Hiring | IM Platform Support Engineer

We are looking for an experienced IM Platform Support Engineer to join our team in Hyderabad . This is a techno-functional production support role focused on Investment Management platforms, financial applications, integrations, and critical data flows.

Role: IM Platform Support Engineer

Location: Hyderabad/Bangalore/Chennai – Hybrid

Experience: 5+ years

Shift: Rotational 24×7, including weekends

Key Responsibilities

• Provide production support for Investment Management / Capital Markets / Trading platforms.
• Troubleshoot investment systems, market data feeds (Bloomberg, Reuters) , portfolio accounting and analytics applications.
• Support peripheral systems integrated with IM platforms. (Example: Aladdin, SimCorp, Calypso, FactSet, Bloomberg or similar IM platforms)
• Analyze incidents from both technical and business-impact perspectives .
• Support live trade execution environments and ensure minimal downtime while meeting strict SLAs .
• Troubleshoot API-based, messaging (MQ/XML) and system-to-system data integrations.
• Work with data pipelines, databases, cloud platforms and application integrations.

Required Skills

• 5+ years of IT experience, including 2+ years of L2/L3 production support in an MSP or Investment Management / Financial Services environment.
• Strong understanding of Investment Management / Capital Markets / Trading domain.
• Knowledge of data engineering concepts and API management .
• Hands-on/exposure to Python scripting, PLSQL, PHP and SQL .
• Database exposure including Snowflake and other RDBMS .
• Exposure to Kubernetes and cloud technologies such as AWS/Azure .
• Working knowledge of Autosys for job scheduling.
• Basic Java knowledge for troubleshooting, application/log analysis.
• Familiarity with SDLC, Git/Bitbucket and test automation .
• Strong troubleshooting, incident management and problem-solving skills.
• Good communication and stakeholder management skills.

What We’re Looking For

Someone who can bridge technology, production support and Investment Management domain requirements , with the ability to quickly understand business impact and troubleshoot critical production issues.

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