Production Support Engineer - Distributed Systems

We are looking for an experienced Production Support Engineer to provide L1 application support, incident management, troubleshooting, and ITIL-based service operations. The candidate should have strong experience with Windows Server, SQL Server, web servers, and automation tools.

Key Responsibilities

• Monitor incident queues, perform incident triage, and handle escalations.
• Provide L1 production/application support and root cause analysis.
• Support Incident, Problem, and Change Management processes following ITIL standards.
• Manage server certificates and work with Middleware teams on SSO configurations.
• Coordinate releases with internal teams and vendors.
• Identify process gaps and contribute to automation and continuous improvement.
• Participate in on-call and weekend support rotations.

Required Skills

• 5+ years of experience in Application/Production Support.
• Strong knowledge of Windows Server/Desktop and Microsoft SQL Server.
• Experience with SSRS, SSIS, SQL, Python, and PowerShell.
• Knowledge of Web Servers, Citrix, RDP, VMware, SAN, networking, and backup/restore.
• Experience with automation and scheduling tools.
• Good understanding of ITIL Incident, Problem & Change Management.
• Strong communication, troubleshooting, and stakeholder management skills.
• Willingness to work in rotational/on-call support, including weekends when required.