Production Support Engineer (Java)

Job Title: Production Support Engineer

Responsibilities:

❑ Address production issues according to the SLA

❑ Provide applications support and guidance which may include service packs, upgrades and infrastructure

❑ Maintain appropriate levels of technical and procedural documentation

❑ Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)

❑ Work in partnership with other departments as required ensuring correct exchange of knowledge and successful transition of developments into production

❑ Conduct platform monitoring and performance tuning

❑ Work with project teams to investigate complex issues, identify and implement solutions to reoccurring problems

❑ Share / spread knowledge throughout the Support Team and relevant areas, from

development through to support

❑ Take a proactive approach to working with the rest of the interface development team.

❑ Monitor and record time spent on activities according to the standards applied in the

organization.

❑ Report progress to the BAU manager as required.

❑ Participate in peer reviews of own and others work as required by the team leader.

❑ Share knowledge gained with peers.

Requirements:

▪ Bachelor’s Degree or professional qualification in Information Technology or relevant studies

▪ At least 2 years of development experience in complete system development life cycle

▪ At least 2 years of experience and having strong passion in Production support

▪ IBM Ace developer and application support knowledge

▪ IBM MQ admin/Developer basic knowledge

▪ IBM Ace server admin with basic knowledge

▪ Familiarity with using Postman for API testing

▪ Ability to use AIX server commands for accessing and reviewing logs

▪ Familiarity with RDMS databases (Oracle), application server (JBoss) and web servers

(Apache)

▪ Experience in utilities such as Control-M and MoveIT (an added advantage)

▪ Experience in AS400 based application Life Asia (an added advantage)

▪ Knowledge in insurance or takaful industry (an added advantage)

▪ Strong written and interpersonal communication skills

▪ Team player with strong self-initiative, quick learning and independent individual

▪ Able to perform well and have self-control under challenging timeline

▪ Well-prepared for Production Support environment with expectation to work on extra hours and odd hours when required

▪ Possess outstanding professionalism with pleasant attitude and personality

▪ Good in time management

Pay: RM3,800.00 - RM7,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• production support : 2 years (Required)
• Postman for API testing: 2 years (Preferred)
• AS400 based application Life Asia : 2 years (Preferred)
• insurance/ Takaful: 1 year (Required)
• IBM: 1 year (Preferred)

Work Location: In person