Production Support Engineer - Java/ .NET

• We are looking for an experienced Production Support Engineer with strong hands-on experience supporting Java or .NET applications in a production environment. The role involves monitoring applications, troubleshooting incidents, performing root-cause analysis, and coordinating with L2/L3 teams and development teams to ensure high availability and stability of business-critical applications.

  Key Responsibilities

  • Provide L1/L2 production support for Java or .NET-based applications.
  • Monitor production applications, services, jobs, and system health.
  • Investigate and resolve application incidents within defined SLAs.
  • Perform troubleshooting and root-cause analysis for recurring production issues.
  • Analyze application logs, errors, and performance issues.
  • Work with development, infrastructure, database, and L3 teams for complex issue resolution.
  • Execute and support application deployments, releases, patches, and emergency fixes.
  • Perform SQL queries for data validation and production issue analysis.
  • Troubleshoot API/integration issues and validate API responses.
  • Follow ITIL processes including Incident, Problem, and Change Management.
  • Maintain proper incident documentation, knowledge articles, and support procedures.
  • Participate in rotational shifts, including weekends and public holidays.

Desired Candidate Profile

• Required Skills & Experience

  • 5+ years of experience in Java or .NET Production/Application Support.
  • Strong troubleshooting and analytical skills.
  • Good knowledge of Java/.NET application architecture and runtime environments.
  • Experience with SQL and relational databases.
  • Good understanding of Windows and/or Linux environments.
  • Experience with application monitoring, log analysis, and incident management.
  • Knowledge of REST APIs, web services, and integrations.
  • Good understanding of ITIL and SLA-driven production support.
  • Strong communication skills and ability to work effectively with technical and business teams.
  • Banking/financial services experience is preferred.

  Preferred Qualifications

  • Bachelor's degree in Computer Science, IT, or a related field.
  • ITIL v4 Foundation certification is preferred.
  • Experience supporting high-volume, business-critical applications.
  • Exposure to scripting, automation, CI/CD, or monitoring tools is an advantage.
  • Willingness to work in 24x7 rotational shifts.

  Skills

  Java

  .NET

  SQL