Production Support Engineer (L2/L3 Support)

Location: Chennai (Work from Office)
Experience: 5+ Years
Shift: Night Shift / Rotational Shift Support
Employment Type: Full-Time

Role Overview

We are looking for experienced Production Support Engineers to join our Corporate Digital Support team. The ideal candidate should have strong experience in L2/L3 production support environments, incident management, troubleshooting, and application support. Candidates must be willing to work from the Chennai office and support night shift operations.

Key Responsibilities

• Provide L2/L3 application and production support for critical business applications.
• Monitor application health, troubleshoot issues, and ensure timely resolution of incidents.
• Analyze production issues and perform root cause analysis.
• Manage incident, problem, and change management activities following defined ITIL processes.
• Coordinate with development, infrastructure, and business teams to resolve complex issues.
• Ensure adherence to SLA commitments and operational excellence.
• Participate in on-call support and night shift activities as required.
• Prepare support documentation, knowledge articles, and operational reports.
• Support system deployments, application maintenance, and release activities.

Required Skills

• 5+ years of experience in Application/Production Support projects.
• Strong experience in L2/L3 support activities.
• Experience handling production incidents, troubleshooting, and issue resolution.
• Knowledge of monitoring tools, ticketing systems, and support processes.
• Understanding of incident management, problem management, and change management.
• Excellent analytical and communication skills.
• Ability to work independently in a fast-paced support environment.

Preferred Qualifications

• Experience supporting enterprise or Corporate Digital applications.
• ITIL knowledge or certification is an added advantage.
• Exposure to cloud platforms and modern application architectures is preferred.

Work Requirements

• Must be willing to work in night shifts.
• Must be willing to work from the Chennai office (Clean Room Environment).
• Strong commitment to support operations and business-critical applications.