Production Support Engineer (L3) - Java Microservices & Spring Boot

Must Have Technical/Functional Skills

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field.
• 5+ years of experience in Application Production Support and L3 Support activities.
• Strong hands-on experience in Java, Spring Boot, and Microservices architecture.
• Experience troubleshooting production incidents in distributed systems and enterprise applications.
• Strong understanding of RESTful APIs, API gateway concepts, and microservice communication patterns.
• Expertise in SQL and database troubleshooting (Oracle, SQL Server, PostgreSQL, MySQL).
• Hands-on experience with Unix/Linux environments and shell scripting.
• Strong understanding of JVM, garbage collection, thread dumps, heap dumps, and performance tuning.
• Ability to perform root cause analysis (RCA) and implement permanent fixes.
• Familiarity with ITIL processes including Incident, Problem, Change, and Release Management.
• Experience with on-call support and SLA-driven production environments.

Salary Range: $90,000 to $105,000 per year

Qualifications: BACHELOR OF COMPUTER SCIENCE