Production Support Engineer – MFT

Hiring: Production Support Engineer – MFT

Location: Pune / Hyderabad
Experience: 8+ Years
Mandatory Skill: IBM HTTP Server (IHS)

Job Description

We are looking for an experienced Production Support Engineer with strong expertise in Managed File Transfer (MFT) platforms to support critical enterprise file transfer services in a 24x7 production environment.

Key Responsibilities

• Provide L2/L3 production support for MFT platforms, including IBM Sterling Integrator, Sterling File Gateway, Connect and Sterling Secure Proxy.
• Monitor file transfers, troubleshoot failures, and ensure timely resolution of production incidents.
• Perform health checks, certificate renewals, user provisioning and connectivity troubleshooting.
• Work with Linux/Unix, Windows, network and middleware teams to resolve technical issues.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Ensure SLA adherence, maintain documentation and follow ITIL processes.
• Improve monitoring, automation and operational efficiency.

Required Skills & Experience

• 8+ years of overall IT experience, including 4+ years in MFT production support.
• Mandatory: Hands-on experience with IBM HTTP Server (IHS).
• Strong knowledge of IBM Sterling File Gateway/Sterling Integrator, Connect or similar MFT tools.
• Good understanding of SFTP, FTPS, AS2, HTTPS and file transfer protocols.
• Experience with Linux/Unix, Windows and monitoring tools such as Splunk or AppDynamics.
• Knowledge of incident, problem, change and release management.
• Excellent communication, troubleshooting and stakeholder management skills.
• Willingness to work in a 24x7 shift environment.

Interested candidates can share their updated CVs for immediate consideration.

Apply: [email protected]

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

Work Location: In person