Production Support - L1

• Provide technical support and troubleshoot issues related to production systems.
• Collaborate with cross-functional teams to resolve complex problems and improve system performance.
• Develop and implement process improvements to increase efficiency and reduce downtime.
• Analyze logs, metrics, and other data to identify trends and areas for improvement.
• Communicate effectively with stakeholders to provide timely updates on system status.
• Participate in on-call rotations to ensure 24/7 support coverage.

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