Production Support Lead WMS

Kochi, Bangalore, Trivandrum

Apply for this job

Job Description Production Support Lead

Warehouse Management System (WMS)

Own the stability, performance, and resilience of the systems that keep the warehouse moving — and lead the response when it matters most.

Experience - 8+ years

Domain - Warehouse Management (Infios\Korber)

Core technology - SQL / PL SQL

Location – Kochi / Bangalore

The role We're looking for a Production Support Lead to take end-to-end ownership of our Warehouse Management System and the integrations around it. You'll keep fulfilment operations running reliably day to day, lead the response to critical incidents, and work shoulder to shoulder with business and technology teams to turn operational problems into lasting solutions. Deep SQL and PL/SQL skills sit at the centre of the role, backed by the judgement and communication to lead under pressure — including through peak trading.

What You'll Do

• Lead day-to-day production support for the WMS and connected systems, keeping availability and performance high against agreed SLAs.
• Take command of critical incidents — coordinate the response, drive fast resolution, and keep stakeholders clearly informed from first alert to closure.
• Investigate and resolve complex issues hands-on with SQL and PL/SQL: query analysis, performance tuning, data correction, root-cause analysis and defect fixes.
• Create automated reports
• Work along with SRE team to ensure the right alerting and monitoring exists for the warehouse systems for different touch points
• Understand the system changes as and when they come live, ensure the team understands the same as well
• Partner with business stakeholders, vendors, and engineering teams to understand operational needs and deliver practical solutions.
• Run problem management and post-incident reviews, tracking corrective actions through to closure so the same issue doesn't return.
• Keep a close watch on system health through monitoring and alerting, spotting risks before they reach the operation.
• Support peak-readiness: capacity and performance reviews, SQL tuning, and preventative maintenance ahead of high-volume periods.
• Set the standard for the support team through runbooks, on-call practices, and knowledge sharing.

What You'll Bring

• 8+ years in production or application support, including time leading support for a business-critical system.
• Strong, hands-on SQL and PL/SQL — complex queries, stored procedures, performance tuning, and troubleshooting in live environments.
• Proven experience supporting a Warehouse Management System or a comparable supply-chain / logistics platform.
• Excellent stakeholder management — you can translate between technical detail and business impact for any audience.
• Sharp analytical and problem-solving instincts, with a bias toward durable solutions over quick fixes.
• Comfort working to SLAs in a 24×7 or on-call support model.

Nice to have

• Experience with monitoring and observability tooling (for example, Datadog) and alerting.
• Exposure to integration platforms (Boomi), and enterprise retail or supply-chain landscapes.
• Familiarity with ITIL practices across incident, problem, and change management.
• Experience supporting high-volume peak trading in retail or e-commerce.

How You Work

• Calm incident leadership
• Clear communication
• Ownership to closure
• Continuous improvement
• Collaboration across teams

Tell us about you

Email *

Candidate Name *

Mobile *

+1

• India (भारत)+91
• United States+1
• United Kingdom+44
• Afghanistan (‫افغانستان‬‎)+93
• Albania (Shqipëri)+355
• Algeria (‫الجزائر‬‎)+213
• American Samoa+1
• Andorra+376
• Angola+244
• Anguilla+1
• Antigua and Barbuda+1
• Argentina+54
• Armenia (Հայաստան)+374
• Aruba+297
• Australia+61
• Austria (Österreich)+43
• Azerbaijan (Azərbaycan)+994
• Bahamas+1
• Bahrain (‫البحرين‬‎)+973
• Bangladesh (বাংলাদেশ)+880
• Barbados+1
• Belarus (Беларусь)+375
• Belgium (België)+32
• Belize+501
• Benin (Bénin)+229
• Bermuda+1
• Bhutan (འབྲུག)+975
• Bolivia+591
• Bosnia and Herzegovina (Босна и Херцеговина)+387
• Botswana+267
• Brazil (Brasil)+55
• British Indian Ocean Territory+246
• British Virgin Islands+1
• Brunei+673
• Bulgaria (България)+359
• Burkina Faso+226
• Burundi (Uburundi)+257
• Cambodia (កម្ពុជា)+855
• Cameroon (Cameroun)+237
• Canada+1
• Cape Verde (Kabu Verdi)+238
• Caribbean Netherlands+599
• Cayman Islands+1
• Central African Republic (République centrafricaine)+236
• Chad (Tchad)+235
• Chile+56
• China (中国)+86
• Christmas Island+61
• Cocos (Keeling) Islands+61
• Colombia+57
• Comoros (‫جزر القمر‬‎)+269
• Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)+243
• Congo (Republic) (Congo-Brazzaville)+242
• Cook Islands+682
• Costa Rica+506
• Côte d’Ivoire+225
• Croatia (Hrvatska)+385
• Cuba+53
• Curaçao+599
• Cyprus (Κύπρος)+357
• Czech Republic (Česká republika)+420
• Denmark (Danmark)+45
• Djibouti+253
• Dominica+1
• Dominican Republic (República Dominicana)+1
• Ecuador+593
• Egypt (‫مصر‬‎)+20
• El Salvador+503
• Equatorial Guinea (Guinea Ecuatorial)+240
• Eritrea+291
• Estonia (Eesti)+372
• Ethiopia+251
• Falkland Islands (Islas Malvinas)+500
• Faroe Islands (Føroyar)+298
• Fiji+679
• Finland (Suomi)+358
• France+33
• French Guiana (Guyane française)+594
• French Polynesia (Polynésie française)+689
• Gabon+241
• Gambia+220
• Georgia (საქართველო)+995
• Germany (Deutschland)+49
• Ghana (Gaana)+233
• Gibraltar+350
• Greece (Ελλάδα)+30
• Greenland (Kalaallit Nunaat)+299
• Grenada+1
• Guadeloupe+590
• Guam+1
• Guatemala+502
• Guernsey+44
• Guinea (Guinée)+224
• Guinea-Bissau (Guiné Bissau)+245
• Guyana+592
• Haiti+509
• Honduras+504
• Hong Kong (香港)+852
• Hungary (Magyarország)+36
• Iceland (Ísland)+354
• India (भारत)+91
• Indonesia+62
• Iran (‫ایران‬‎)+98
• Iraq (‫العراق‬‎)+964
• Ireland+353
• Isle of Man+44
• Israel (‫ישראל‬‎)+972
• Italy (Italia)+39
• Jamaica+1
• Japan (日本)+81
• Jersey+44
• Jordan (‫الأردن‬‎)+962
• Kazakhstan (Казахстан)+7
• Kenya+254
• Kiribati+686
• Kosovo+383
• Kuwait (‫الكويت‬‎)+965
• Kyrgyzstan (Кыргызстан)+996
• Laos (ລາວ)+856
• Latvia (Latvija)+371
• Lebanon (‫لبنان‬‎)+961
• Lesotho+266
• Liberia+231
• Libya (‫ليبيا‬‎)+218
• Liechtenstein+423
• Lithuania (Lietuva)+370
• Luxembourg+352
• Macau (澳門)+853
• Macedonia (FYROM) (Македонија)+389
• Madagascar (Madagasikara)+261
• Malawi+265
• Malaysia+60
• Maldives+960
• Mali+223
• Malta+356
• Marshall Islands+692
• Martinique+596
• Mauritania (‫موريتانيا‬‎)+222
• Mauritius (Moris)+230
• Mayotte+262
• Mexico (México)+52
• Micronesia+691
• Moldova (Republica Moldova)+373
• Monaco+377
• Mongolia (Монгол)+976
• Montenegro (Crna Gora)+382
• Montserrat+1
• Morocco (‫المغرب‬‎)+212
• Mozambique (Moçambique)+258
• Myanmar (Burma) (မြန်မာ)+95
• Namibia (Namibië)+264
• Nauru+674
• Nepal (नेपाल)+977
• Netherlands (Nederland)+31
• New Caledonia (Nouvelle-Calédonie)+687
• New Zealand+64
• Nicaragua+505
• Niger (Nijar)+227
• Nigeria+234
• Niue+683
• Norfolk Island+672
• North Korea (조선 민주주의 인민 공화국)+850
• Northern Mariana Islands+1
• Norway (Norge)+47
• Oman (‫عُمان‬‎)+968
• Pakistan (‫پاکستان‬‎)+92
• Palau+680
• Palestine (‫فلسطين‬‎)+970
• Panama (Panamá)+507
• Papua New Guinea+675
• Paraguay+595
• Peru (Perú)+51
• Philippines+63
• Poland (Polska)+48
• Portugal+351
• Puerto Rico+1
• Qatar (‫قطر‬‎)+974
• Réunion (La Réunion)+262
• Romania (România)+40
• Russia (Россия)+7
• Rwanda+250
• Saint Barthélemy+590
• Saint Helena+290
• Saint Kitts and Nevis+1
• Saint Lucia+1
• Saint Martin (Saint-Martin (partie française))+590
• Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)+508
• Saint Vincent and the Grenadines+1
• Samoa+685
• San Marino+378
• São Tomé and Príncipe (São Tomé e Príncipe)+239
• Saudi Arabia (‫المملكة العربية السعودية‬‎)+966
• Senegal (Sénégal)+221
• Serbia (Србија)+381
• Seychelles+248
• Sierra Leone+232
• Singapore+65
• Sint Maarten+1
• Slovakia (Slovensko)+421
• Slovenia (Slovenija)+386
• Solomon Islands+677
• Somalia (Soomaaliya)+252
• South Africa+27
• South Korea (대한민국)+82
• South Sudan (‫جنوب السودان‬‎)+211
• Spain (España)+34
• Sri Lanka (ශ්‍රී ලංකාව)+94
• Sudan (‫السودان‬‎)+249
• Suriname+597
• Svalbard and Jan Mayen+47
• Swaziland+268
• Sweden (Sverige)+46
• Switzerland (Schweiz)+41
• Syria (‫سوريا‬‎)+963
• Taiwan (台灣)+886
• Tajikistan+992
• Tanzania+255
• Thailand (ไทย)+66
• Timor-Leste+670
• Togo+228
• Tokelau+690
• Tonga+676
• Trinidad and Tobago+1
• Tunisia (‫تونس‬‎)+216
• Turkey (Türkiye)+90
• Turkmenistan+993
• Turks and Caicos Islands+1
• Tuvalu+688
• U.S. Virgin Islands+1
• Uganda+256
• Ukraine (Україна)+380
• United Arab Emirates (‫الإمارات العربية المتحدة‬‎)+971
• United Kingdom+44
• United States+1
• Uruguay+598
• Uzbekistan (Oʻzbekiston)+998
• Vanuatu+678
• Vatican City (Città del Vaticano)+39
• Venezuela+58
• Vietnam (Việt Nam)+84
• Wallis and Futuna (Wallis-et-Futuna)+681
• Western Sahara (‫الصحراء الغربية‬‎)+212
• Yemen (‫اليمن‬‎)+967
• Zambia+260
• Zimbabwe+263
• Åland Islands+358

Application Instructions We already have your resume in our system.

• To apply using your existing resume, click Apply below.
• To update your resume, click Update Resume, select your new document, and then click Apply to complete your application.

Note: If any changes are required to your mobile number or name, kindly reach out to our team [email protected]