Production Support -.NET @ Infosys

Production Support / Application Support Engineer .NET

Experience

5 to 9 Years

Location

Hyderabad (Hybrid / Onsite)

Job Summary

We are looking for an experienced Production Support / Application Support professional with strong hands-on experience in .NET applications, SQL Server, and ITIL-based support processes. The role involves providing L2/L3 production support, incident and problem management, root cause analysis, and ensuring high availability and performance of business-critical applications.

Key Responsibilities

Production Support & Operations

• Provide L2/L3 production support for enterprise .NET-based applications.
• Monitor production systems to ensure high availability, performance, and reliability.
• Handle incident, problem, change, and service request management aligned with ITIL processes.
• Participate in 24x7 support rotations and on-call support as required.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Coordinate with development, QA, infrastructure, and business teams during major incidents.

Application & Technical Support

• Troubleshoot application issues related to .NET, C#, ASP.NET, Web APIs, IIS, and supporting services.
• Analyze SQL Server queries, stored procedures, indexes, and execution plans for performance issues.
• Perform data fixes, data validation, and ad-hoc SQL analysis in production environments with proper approvals.
• Support application deployments, hotfixes, and patches.
• Review logs, application metrics, and monitoring alerts to proactively identify issues.

ITIL & Process Adherence

• Follow ITIL practices for Incident, Problem, Change, and Release Management.
• Prepare incident reports, RCA documents, and post-incident reviews.
• Ensure compliance with SLA, SLO, and KPI targets.
• Maintain operational documentation and knowledge base articles.

Stakeholder Communication

• Communicate clearly with business users, vendors, and internal teams.
• Provide timely status updates during incidents and outages.
• Mentor junior engineers (for senior roles).

Technical Skills

Mandatory Skills

• Production / Application Support experience in enterprise environments
• .NET / C# / ASP.NET application support
• SQL Server strong SQL querying, performance tuning, debugging
• ITIL framework (ITIL certification preferred)
• Windows Server & IIS support
• Incident & problem management tools (ServiceNow, Remedy, JIRA, etc.)

Good to Have

• Knowledge of Microservices and Web APIs
• Experience with Azure / AWS hosted applications
• Basic scripting (PowerShell, batch scripts)
• CI/CD pipeline awareness
• Monitoring tools (AppDynamics, Dynatrace, Splunk, ELK, etc.)