Production Support - Senior Analyst

Job Summary

Location: Pune - Hybrid

Employment Type: Permanent

About the Role

We are looking for a Production Support Senior Analyst to join our Capital Markets Production Support team supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.

The successful candidate will be responsible for monitoring and supporting business-critical production applications, ensuring operational stability, timely incident resolution, and high-quality service delivery. The role requires strong analytical and troubleshooting skills, technical proficiency, and the ability to collaborate effectively with global technology and business teams.

This is an excellent opportunity to work in a fast-paced Investment Banking environment supporting mission-critical post-trade applications.

Key Responsibilities

Production Support Monitoring

• Provide day-to-day production support for business-critical Capital Markets applications, ensuring high system availability and operational stability.
• Perform proactive production monitoring, application health checks, and service availability validation.
• Monitor production batch jobs and scheduling activities using enterprise scheduling tools such as Control-M or AutoSys.
• Investigate and resolve production issues within agreed Service Level Agreements (SLAs).
• Escalate complex incidents to appropriate technology teams while ensuring timely communication and follow-up.

Incident Problem Management

• Perform first and second-level application support for production incidents.
• Participate in Incident Management activities following ITIL best practices, ensuring accurate ticket logging, prioritization, and resolution.
• Analyze application logs, database queries, and system alerts to identify production issues.
• Assist in Root Cause Analysis (RCA) and Post Incident Review (PIR) activities for recurring issues.
• Support Problem Management initiatives by identifying recurring incidents and recommending preventive solutions.

Operational Support

• Support production releases, application deployments, server restarts, role swaps, and maintenance activities.
• Execute production validation and post-deployment health checks.
• Participate in Disaster Recovery (DR) exercises and business continuity testing.
• Maintain operational documentation, support runbooks, knowledge articles, and standard operating procedures.
• Contribute to process improvements and automation initiatives to enhance operational efficiency.

Business Stakeholder Support

• Collaborate with Business Operations, Development, Infrastructure, Database, and Middleware teams to resolve production issues.
• Provide timely updates to business users regarding production incidents and service restoration.
• Support operational reporting, audit requests, and compliance documentation.
• Participate in production support handovers across global teams to ensure seamless 24x7 support coverage.

Technical Responsibilities

• Troubleshoot application issues across Unix/Linux, Windows Server, Java, and middleware environments.
• Execute SQL queries and perform data analysis using Sybase, Oracle, or SQL Server.
• Monitor application logs and system performance to proactively identify operational issues.
• Support deployment activities using Jenkins, Git, JIRA, and CI/CD pipelines.
• Assist in automation and scripting initiatives to improve production support processes.

Required Skills Experience

• 3 7 years of experience in Production Support, Application Support, or IT Operations.
• Experience supporting enterprise applications within Financial Services, Capital Markets, or Investment Banking is preferred.
• Good understanding of ITIL Incident Management, Problem Management, and Change Management processes.
• Hands-on experience with Unix/Linux commands and shell scripting fundamentals.
• Good working knowledge of SQL and relational databases such as Sybase, Oracle, or SQL Server.
• Experience with Windows Server environments.
• Familiarity with enterprise scheduling tools such as Control-M or AutoSys.
• Experience using ServiceNow, Remedy, GSD, or similar ITSM ticketing tools.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Skills

• Exposure to Calypso Back Office modules, including Settlements, Accounting, and Trade Lifecycle processing.
• Basic understanding of OTC and Exchange-Traded Derivatives operations.
• Knowledge of Fixed Income, FX, Equities, Credit, Commodities, and Derivative products.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.