Production Support Software Engineer

Roles & Responsibilities

• Provide L1/L2 production support for Java-based applications, ensuring timely resolution of incidents and service requests.
• Monitor application health, system performance, batch jobs, interfaces, and scheduled processes in production environments.
• Troubleshoot application issues, analyze logs, identify root causes, and implement appropriate fixes or workarounds.
• Work closely with development, QA, infrastructure, database, and business teams to resolve production issues.
• Perform SQL queries for data validation, issue investigation, reconciliation, and troubleshooting.
• Develop and execute PL/SQL scripts for data analysis, production support activities, and task automation.
• Investigate database-related issues, including query performance, data inconsistencies, and transaction failures.
• Troubleshoot Java application issues involving APIs, services, database connectivity, and application components.
• Work with Unix/Linux environments for application monitoring, log analysis, file handling, and basic shell scripting.
• Analyze application and system logs to identify errors, failures, and performance bottlenecks.
• Participate in incident, problem, and change management processes.
• Document production issues, root-cause analysis, resolutions, and operational procedures.
• Support application releases, deployments, and post-production validation activities.
• Follow defined SLAs and escalation procedures for critical production incidents.
• Work in a FinTech/financial-services environment, with an understanding of financial transactions, payments, banking processes, or related business workflows.

Required Skills & Qualifications

• 0–3 years of experience in Production Support, Application Support, Software Support, or a similar role.
• Good understanding of Java and Java-based applications.
• Familiarity with Java frameworks such as Spring/Spring Boot is preferred.
• Strong knowledge of SQL and experience working with relational databases such as Oracle.
• Basic to intermediate knowledge of PL/SQL, including writing queries, stored procedures, and scripts.
• Good understanding of Unix/Linux operating systems.
• Basic knowledge of Shell scripting for production support and automation.
• Experience with application logs and troubleshooting production issues.
• Understanding of REST APIs, web services, and application-to-database connectivity is preferred.
• Good analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to work in a production environment and handle incidents based on priority and S

Preferred / Good-to-Have Skills

• Experience supporting applications in the FinTech, Banking, Payments, or Financial Services domain.
• Understanding of financial transactions, payment processing, reconciliation, settlements, or banking workflows.
• Familiarity with monitoring and logging tools such as Splunk, ELK, AppDynamics, Dynatrace, or similar tools.
• Exposure to ITIL processes, incident management, problem management, and change management.
• Familiarity with Git, Jenkins, CI/CD, or deployment processes.
• Knowledge of batch processing and job scheduling tools is an advantage.

Key Competencies

• Production incident troubleshooting
• Java application support
• SQL / Oracle / PL-SQL
• Unix/Linux
• Log analysis
• Root Cause Analysis (RCA)
• Problem-solving and analytical skills
• FinTech / Banking domain understanding
• Communication and stakeholder management

Role Title for Job Posting

Production Support Engineer – Java | SQL | Oracle | Linux | FinTech

Experience: 0–3 Years