Production Support(java springboot+AWS)

Key Responsibilities:

• Key Responsibilities
• Production Stability Incident Management
• Own L2 L3 production support for Java Spring Boot services ensuring high availability and rapid recovery
• Triage incidents perform impact analysis coordinate war rooms and drive timely resolution within SLAs
• Conduct root cause analysis RCA and implement corrective and preventive actions to reduce recurring issues
• Application Platform Troubleshooting
• Diagnose issues across application API and infrastructure layers using logs traces and metrics
• Debug Spring Boot applications analyze thread dumps heap behavior when needed and address performance bottlenecks
• Collaborate with development teams to propose code fixes configuration changes and safe rollout plans
• AWS Operations Reliability
• Support workloads running on AWS ensuring secure access stable deployments and reliable integrations with AWS services
• Improve observability by tuning alerts dashboards and defining actionable monitoring for critical customer journeys
• Operational Excellence
• Create and maintain runbooks SOPs knowledge articles and incident postmortems
• Drive continuous improvement through problem management automation opportunities and release change readiness checks
• Mentor junior support engineers and promote best practices in troubleshooting and incident handling
• Minimum Qualifications
• Bachelor s or Master s degree in Computer Science IT or related field BTECH BCA MCA MTECH
• 8 10 years of experience in Production Support Application Support for enterprise applications
• Strong hands on experience with Java and Spring Boot in production environments
• Working experience supporting applications on AWS including troubleshooting cloud based deployments and services
• Strong understanding of incident management RCA and operational processes with excellent communication skills

Technical Requirements:

• Skills
• Foundational Maintenance and Production Support process PLM Production Support process Technology Cloud Platform Amazon Webservices DevOps Technology Java Springboot

Preferred Skills:

Technology->Java->Springboot,Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps