Production Systems Engineer – L2/L3

We are looking for a highly motivated Production Systems Engineer – L2/L3 support to join our team and take ownership of business- critical production environments. The ideal candidate has hands‑on experience in L2/L3 support, strong technical troubleshooting skills, and the ability to take ownership of production environments in a fast‑paced setting. You will work closely with cross‑functional teams to ensure system stability, drive automation, support releases, and continuously improve our production ecosystem.

RESPONSIBILITIES

• Provide L2/L3 production support for business‑critical applications

• Manage incident, problem, and release processes, ensuring timely resolution and clear communication with stakeholders.

• Perform automation, application upgrades, deployment activities, and environment maintenance.

• Troubleshoot and resolve complex issues across Linux systems, application servers and databases.

• Participate in on‑call rotations and handle production escalations.

• Maintain accountability for the assigned tasks and ensure high‑quality production delivery.

Profile

• 3–4 years of experience in L2/L3 production support or a similar role

• Strong proficiency with Linux and solid understanding of system internals

• Intermediate Windows Server administration skills, including OS configuration, service management and troubleshooting

• Hands‑on scripting experience in Linux shell or PowerShell.

• Experience working with databases (e.g., SQL Server, Oracle) and ability to write complex SQL queries.

• Knowledge of application servers such as Apache Tomcat, WebSphere, or JBoss.

• Familiarity with monitoring tools (Grafana, Zabbix, etc.).

• Understanding of deployment tools and CI/CD pipelines.

• Good knowledge of SSL certificate management.

• Strong communication, analytical thinking, and problem‑solving skills.

• Ability to take ownership of production delivery and work independently.

• Willingness to participate in on-call support when required.

• English – professional

• French – intermediate (minimum B2)