Production Technical Support Technician

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Technician lll under LS1 Technical Support Team, you will provide effective and efficient engineering and maintenance support for the DSM Flex manufacturing operation. To be developed as an expert in some of the machine processes and drive improvement in equipment availability, product quality, productivity and safety while ensuring compliance to GMP, HSE and other relevant requirements.

In this role, a typical day will include:

• Handle highly complex technical tasks to support production operations and enhance efficiency
• Set up, operate, maintain, and troubleshoot production equipment
• Manage resources and schedules to meet specifications, schedules, and quality standards
• Perform mechanical and electrical troubleshooting on LS1 modules.
• Perform mechanical and electrical troubleshooting on LS1 Autoclaves and other supporting systems.
• To assist the technical lead to drive improvements in equipment availability, product quality, productivity and safety.
• Improve machine performance and efficiency by providing effective troubleshooting, maintenance and engineering support for the LS1 manufacturing operations.
• Support non-conformance investigations, field action assessments and customer complaints investigations.
• Review work orders, schedule resources, and monitor operations for business alignment
• Adhere to Good Practice (GxP) regulations by following Standard Operating Procedures (SOPs) and maintaining documentation
• Commit to continuous improvement and regulatory compliance
• All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.

WHAT YOU’LL BRING TO ALCON:

• Diploma/ NITECin Mechanical /Electrical / Mechatronics Engineering or related field
• Min 2 years of relevant experience in manufacturing industry in a maintenance/ similar role troubleshooting equipment and machines
• Experience in cleanroom preferred
• Able to perform 12 hours rotating shift

HOW YOU CAN THRIVE AT ALCON:

·       Good team player

·       Enjoy working with various cross functional team across manufacturing site

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