Professional Banking Practitioner Apprenticeship Programme

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

The Professional Banking Practitioner Apprenticeship Programme, in collaboration with the Institute of Banking (IOB), offers an exciting opportunity to launch your career in Financial Services. The programme combines practical workplace experience with academic learning, allowing you to earn a salary while working towards a recognised qualification.

Over three years, you will gain hands-on experience in the Retail Banking function, advising customers and working alongside experienced professionals, all while studying for a Bachelor of Science (BSc) in Banking and Financial Services, accredited by UCD. Within the first year of the programme, you will complete the Qualified Financial Advisor (QFA) designation, providing a strong foundation for your career.

The Programme combines meaningful workplace learning with academic study, you will graduate with a recognised qualification while gaining the skills, knowledge, and professional confidence to a build a successful career in Financial Services and Banking.

Throughout the programme, you will be supported by a Line Manager, a dedicated Mentor and key contacts within the Institute of Banking (IOB).

Responsibilities:

• Work on-site either at your assigned PTSB branch or PTSB's Digital & Direct team in St. Stephens Green Contact Centre four days per week and attend IOB/UCD classes, either in person or online, one day per week.
• When you join you will attend a 4-week bootcamp with IOB. Following bootcamp completion, you will hold Accredited Product Advisor (APA) designation in Loans. PTSB induction will commence following the 4-week bootcamp.
• Complete programme assessments and academic requirements throughout the apprenticeship.
• Achieve the Qualified Financial Adviser (QFA) designation during Year 1 of the programme.
• Progress towards a UCD-accredited BSc in Banking and Financial Services.
• Carry out day-to-day responsibilities and contribute to your team's objectives.
• Gain exposure to Retail Banking and develop your customer, commercial, and financial services knowledge.
• Support and advise customers with day-to-day banking queries and service needs. Learn how to identify customer needs and provide appropriate banking solutions.
• Build knowledge across PTSB's products and services.
• Support colleagues in delivering excellent customer experiences, through thoughtful insights to PTSBs products and services and how they best support our customer's needs.
• Build professional relationships with colleagues and stakeholders across the organisation.
• Identify opportunities for continuous improvement and enhanced customer experiences.
• Support team, department and bank-wide initiatives as opportunities arise.

Requirements:

• You must be 18 years of age on or before 31st August 2027.
• Leaving Certificate Entry Requirements: Applicants must have achieved, or be on track to achieve: A minimum of two H5 grades (Higher Level). Plus, a minimum of four O6/H7 grades in the remaining subjects.
• Legally entitled to work in the Republic of Ireland without restriction** for the duration of the programme (October 2027 - October 2030). **Without restriction refers to candidates who: (i) will have a visa in place which will be valid for the entirety of the 36 months (3 years) duration of the programme without any change in permission type required; and (ii) do not require any financial sponsorship from PTSB for a work visa from October 2027 - October 2030.
• You must be committed to completing the BSc in Banking and Financial Services while working with PTSB and committed to achieving the Qualified Financial Adviser (QFA) designation during Year 1 of the programme.
• All apprentices who join the programme must have access to a personal laptop, Chromebook, or other compatible device for the duration for the programme.

This is a 3-year Fixed Term Contract based in the Dublin Region.

Is this you? Please apply online on our website or via the apply link for this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.