Professional Care and Development Manager

A. Strategic Planning & Programme Design (Existing & New Projects)

• Lead the strategy, direction, and framework for professional service programme.
• Develop campaign mechanics, service workflows, professional education pipelines, and branding direction.
• Ensure programme fulfil PCD’s core purpose: delivering professional-led care that reassures customers and strengthens professional pride.

B. Governance, SOPs & Quality Standards

• Develop, approve, and update SOPs, clinical workflow guidelines, and quality frameworks for all PCD services.
• Conduct periodic audits, quality reviews, and ensure compliance across outlets.
• Ensure safety, accuracy, and consistency in PCD programme execution.

C. Team Leadership & Development

• Supervise and coach PCD Executives, PRPs, and interns.
• Provide clarity, motivation, and developmental feedback.
• Build capability within the team to execute projects independently and propose innovative ideas.

D. Training & Professional Development Leadership

• Lead the design of training modules, badges, certifications, and recognition programme (e.g. Painwise Pharmacist, Gluco Expert, Sleep Expert, PRP frameworks).
• Align development with organisational objectives, skills gaps, and campaign requirements.
• Ensure systematic implementation through the Executive and collaborating departments.

E. Cross-Department Collaboration & Branding

• Work closely with other HQ departments teams to ensure strong campaign visibility.
• Provide clear messaging, educational angles, and professional content for branding.
• Champion storytelling that uplifts the identity of pharmacists and professional services.

F. Research, Partnerships & Innovation

• Lead research collaborations with universities, labs, and external partners.
• Oversee protocol design, ethics applications, study operations, and publication timelines.
• Explore new service opportunities and partnerships aligned with national health trends.

G. Programme Oversight & National Rollout

• Monitor KPIs, performance metrics, and campaign adoption across outlets.
• Plan scaling strategies for mature services and smooth graduation of pilot projects into national programme.
• Troubleshoot escalated issues and make execution decisions.

H. Executive Decision-Making

• Approve project directions, training themes, and SOP changes within departmental scope.
• Escalate decisions involving high budgets, strategic shifts, or reputational implications.

I. Innovation & Product Development

• Identify and evaluate new product opportunities that support the organisation’s health and professional service objectives.
• Oversee concept development, feasibility assessment, testing, and refinement of innovative products.
• Work with internal teams and external partners to ensure product quality, compliance, and alignment with organisational standards.
• Develop clear positioning, usage guidelines, and educational content to support product adoption.
• Plan and coordinate product launch, rollout strategies, and post-launch improvement based on feedback and performance data.
• Ensure all product innovation efforts are aligned with market needs, national health priorities, and long-term organisational direction.

Job Requirements

• Minimum 5 years’ experience in community pharmacy operations, programme management, or healthcare service development.
• Degree in Pharmacy, Nutrition, Dietetics, Health Sciences, or equivalent healthcare background.
• Demonstrated experience in professional development, public health campaigns, or service innovation.
• Data-literate with ability to interpret metrics, design KPIs, and manage dashboards.
• Comfortable with dashboard interpretation and KPI tracking tools.
• Able to oversee digital training systems, reporting systems, and online learning platforms.