Professional, IT Operations

工作职责:

Responsibilities

• Provide high level remote support
• Take ownership of an incident across the entire life cycle of the outage
• Establish preventative support measures to improve end user experience
• Implement ads;moves and changes with the office technology
• Engage with local support teams across Asia Pacific to minimize downtime during service outages
• Coordinate the allocation of JLL service providers and vendors
• Monitor project progress and provide updates to project stakeholders
• Assist the Project Manager

Incident Response and Technical Support

Respond to CRE Technology incidents and service requests relating to the following:

• Audio Visual;Digital Signage;and Screen Sharing
• Room booking systems
• Workplace mobile applications
• Printers and MFDs
• Internet of Things;sensors plus more
• User Training and Awareness
• Co-ordinate 3rd Party vendor on site activities as required

任职条件:

Same as above