Professional, Payroll

What this job requires:

• Hands-on experience managing US Payroll and related activities
• Understanding of US labour laws, tax regulations, and compliance requirements
• Collaborate with union representatives to establish and maintain accurate payroll deductions for union dues, benefits, and other negotiated compensation elements. Ensure compliance with collective bargaining agreements and union contract terms
• High proficiency in Payroll processes with ability to resolve complex queries between Tier 2-3
• Handle errors/escalations from process partners, HRs and provide RCA plan to Team/Process Lead
• Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR)
• Take ownership of deliverables and put them into action in the absence of the manager, including day-to-day processing decisions and off-cycle approvals; escalate vendor payment issues and policy exceptions to the Manager
• Update and/or Review SOP’s and process-maps on a regular basis based on new inputs/changes/updates and work with content owners to ensure documents are up to date
• Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework. Test payroll risk controls on a regular basis to identify, mitigate, and remediate issues and control gaps
• Adherence to agreed KPIs, KRAs, SLAs and customer service standards
• Managing stakeholder calls with the US process owners/partners on a regular basis and ensures required documentation
• Ability to challenge the status quo and implement process improvements to enhance the end user and people partner experience.
• Co-ordination with Payroll vendors/local HR’s/Finance/Team for Payroll and managing payroll activities as per the defined calendar/timelines.
• Manage process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions

What this job involves:

• Payroll Administration:
• Lead end-to-end payroll processes, including complex data entry, calculations, and deductions for multiple states and jurisdictions
• Ensure strict adherence to federal, state, and local tax requirements across all operating locations
• Oversee validation of payroll data for accuracy, completeness, and regulatory compliance
• Serve as primary liaison with HR, Finance, and Legal teams to resolve complex payroll-related issues and discrepancies
• Monitor and implement changes in payroll laws and regulations, ensuring organizational compliance
• Provide expert-level resolution for escalated employee payroll inquiries within established timeframes
• Data Analysis and Reporting:
• Conduct advanced analysis of payroll data to identify trends, anomalies, and strategic improvement opportunities
• Generate comprehensive adhoc and standardized reports for senior management
• Lead detailed audits to validate accuracy and integrity of payroll systems and processes
• Provide strategic insights and actionable recommendations to executive leadership based on comprehensive data analysis
• Develop and maintain key performance indicators for payroll operations
• Process Optimization:
• Champion opportunities for streamlining payroll processes, improving efficiency, and enhancing data integrity.
• Drive system enhancements and upgrades, providing input on payroll system requirements.
• Co-ordinate cross-functional initiatives with HR, Finance, and Legal, to ensure optimize payroll processing.

Qualifications:

• Bachelor’s degree in accounting, Finance, or related field preferred.
• Minimum of 7-8 years of progressive experience in payroll processing, with demonstrated expertise in multi-state payroll administration.
• Administer understanding of federal, state, and local payroll tax regulations.
• Proficiency in payroll software and systems specifically SAP GV ADP and Workday.
• Excellent analytical skills with a high attention to detail.
• Ability to maintain confidentiality of sensitive payroll information.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with constant/tight deadlines.
• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
• Certified Payroll Professional (CPP) certification is a plus.