Professional Services Director

About the Role

We are seeking an experienced Professional Services Director to lead client delivery, operational performance, team development, and service strategy across the organisation.

You will oversee key client accounts, establish service standards, manage operational resources, and work closely with internal teams to improve efficiency and customer outcomes.

This opportunity is suited to an accomplished professional with extensive experience in professional services, business operations, consulting, client management, or service delivery.

Why Join Us?

Strategic Responsibility

Shape service strategy, operational priorities, and long-term business performance.

Client Impact

Develop strong relationships with key clients and ensure consistently high service standards.

Leadership Opportunity

Guide managers and professional teams while building an accountable and collaborative working environment.

Business Growth

Support service expansion, process improvement, and new commercial opportunities.

Key Responsibilities

• Lead professional service delivery across key client accounts
• Develop and implement operational and service strategies
• Establish service standards, KPIs, and performance objectives
• Manage relationships with key clients and business partners
• Oversee managers and multidisciplinary service teams
• Monitor budgets, resources, workloads, and service capacity
• Review operational and financial performance
• Identify opportunities to improve efficiency and service quality
• Support client onboarding and major service implementations
• Lead resolution of significant client or operational issues
• Prepare performance reports and recommendations for company leadership
• Coordinate with finance, commercial, administrative, and operational teams
• Support business development and client-retention activities
• Review service agreements and operational requirements
• Lead workforce planning and resource allocation
• Recruit, coach, and develop managers and professional staff
• Maintain appropriate risk, compliance, and information-handling procedures
• Support continuous improvement across business processes

What We Are Looking For

Experience

• Seven or more years of experience in professional services, business operations, consulting, client services, or a related environment
• Proven experience managing teams, budgets, and service-delivery activities
• Strong background in client relationship management
• Experience monitoring operational and financial performance
• Previous responsibility for strategic planning and process improvement
• Experience managing complex projects or service implementations is beneficial

Skills

• Strong leadership and people-management abilities
• Excellent client and stakeholder-management skills
• Strong commercial and operational awareness
• Confident strategic planning and decision-making abilities
• Excellent organisation and resource-management skills
• Strong analytical and problem-solving capabilities
• Ability to manage budgets and performance targets
• Excellent written, verbal, and presentation skills
• Strong negotiation and relationship-management abilities
• Proficiency with Microsoft Office, CRM systems, and reporting platforms
• Professional approach to confidential business information
• Ability to manage multiple priorities and deadlines

Education

• Degree in Business, Management, Finance, Professional Services, or a related subject preferred
• Relevant management or professional qualifications are advantageous
• Substantial relevant leadership experience may be considered in place of formal qualifications

Pay: £82,000.00-£102,000.00 per year

Benefits:

• Company pension
• Employee mentoring programme
• Private dental insurance
• Private medical insurance

Work Location: In person