Professional Services Engineer

Synagex isn’t your average MSP. Our mission is to provide true IT-as-a-service – people, process & tools – delivered in a way that is easy, engaging, and fun. If you are interested in doing IT differently, we’re looking for a Professional Services Engineer.

Note: We are hiring for this role across multiple experience levels (Level 1, Level 2, and Level 3). The appropriate tier and compensation package for the successful candidate will be evaluated and determined during the interview process.

Our ideal candidate isn’t just a technical expert; you also embody our core values:

• Send IT: You are passionate about delivering excellent client service and technical execution, being in-it-to-win-it for our clients!
• Be the Tank: You’re a great teammate who proactively supports your team, helping the team succeed even if it means putting their needs first.
• Tear IT Up: You celebrate successes, both big and small, because you understand the importance of working hard and playing hard.

If you’re interested in doing IT differently, we want you to join our team.

Due to contractual obligations concerning CMMC (Cybersecurity Maturity Model Certification) compliance and ITAR (International Traffic in Arms Regulations) requirements, all applicants must be United States Citizens.

Key Responsibilities

Depending on your experience level, your day-to-day responsibilities will span a spectrum of support, deployment, and technical leadership tasks, including:

• Infrastructure & Network Deployments: Assist with, execute, or lead the setup and configuration of workstations, servers, firewalls, switches, wireless systems, and multi-site deployments.
• Cloud & Migration Services: Support or manage onboarding, provisioning, and migrations for Microsoft 365, Azure, Azure AD, Intune, domain consolidations, virtualization, and data/file share migrations.
• Security & System Maintenance: Configure security solutions (endpoint protection, backup systems, MFA policies), perform software installations, patch deployments, and handle post-deployment troubleshooting.
• Process & Automation: Maintain thorough deployment documentation, update asset records in PSA/RMM tools, and develop deployment templates, scripts, or automation for repeatable tasks (Level 2/3 focus).
• Team Collaboration & Leadership: Collaborate with senior engineers, act as a technical lead or mentor for junior staff, and review/optimize deployment processes to align with industry best practices (Level 3 focus).
• Other Duties as Required.

Qualifications

We encourage candidates with varying levels of background to apply. Requirements scale by level:

• Experience:
• Level 1: 0–2 years of experience in IT support or systems administration.
• Level 2: 2–5 years of hands-on experience in IT systems administration, networking, or deployments.
• Level 3: 5+ years of advanced technical experience in systems, networking, or cloud infrastructure deployments.
• Technical Skills: Foundational to expert-level knowledge of Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, networking fundamentals (VLANs, VPNs, routing, DNS, DHCP), and security tools.
• Tools & Scripting: Familiarity with PSA/RMM tools (e.g., ConnectWise, N-central, Datto); scripting/automation experience (PowerShell) is a strong plus for higher tiers.
• Certifications: Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, Cisco CCNA) are preferred for senior tiers.
• Soft Skills: Excellent documentation, time tracking, communication, and problem-solving skills, with a strong commitment to delivering a high-quality customer experience.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Work Location: In person