Professional Services Manager

As the manager of the Professional Services division, you will lead a team of highly qualified engineers and consultants who provide large-scale solutions to corporate clients. Your mission is to ensure high-quality execution, drive the team’s utilization and billing rate goals, expand the service offering nationwide/offerings globally, and serve as a strategic liaison with clients.

Key Responsibilities

• Lead, mentor and scale a team of delivery consultants/engineers focused on engagements (design, deploy, migrate, optimize).
• Ensure consistent and predictable delivery of services.
• Partner closely with client to align services scope, pricing, timeline and resource commitments; provide input into proposals and offer managed services as required.
• Drive resource planning, staffing, utilization metrics, revenue forecasting, project backlog management, timesheet/expense approval.
• Establish and drive continuous improvement of delivery processes (methodology, templates, tooling, automation) to improve time-to-value, quality, repeatability and scalability of engagements.
• Participate in weekly, monthly and quarterly reviews with customers and internal stakeholders to highlight outcomes, feedback, escalations and future opportunities.
• Act as a trusted advisor with customers, ensuring the delivery team deeply understands customer technical/business needs, builds lasting relationships and helps them achieve security results.
• Manage professional growth, hiring, training, performance and career development of team members.

Required Skills & Experience

• 8 years of experience in professional services/consulting, with at least 3 years in a team leadership role delivering security/networking services.
• Strong hands-on background (or familiarity) with (cloud-delivered firewall, secure web gateway, zero-trust network access, SWG, SSE, etc).
• Proven track record managing large scale deployments globally or across regions (multiple geographies, distributed teams, complex enterprise customers).
• Excellent cross-functional collaboration skills: able to engage with Sales, Product, Support, Customer Success, Partners and Delivery teams.
• Strong business acumen: able to forecast revenue, utilization, margins, drive productivity, deliver customer satisfaction (CSAT/NPS) and service renewal/expansion.
• Excellent communication and executive presence: able to translate technical and business issues, influence stakeholders at all levels, handle escalations.
• Preferably certifications such as CISSP, PMP or vendor-specific certifications (Networks certifications).
• Bachelor’s degree in technical discipline (Computer Science, Information Systems, Electrical Engineering) or equivalent professional experience.

Nice-to-Have

• Experience in automation of service delivery or cloud-based deployments (public cloud, multi-cloud).
• Experience building or scaling a Services COE (center of excellence) or automation tools for delivery.
• Experience working in a high growth, fast-paced cybersecurity company from a professional service or consulting standpoint.
• Familiarity with tooling: CRM (Salesforce), service delivery platforms, project/portfolio tools.
• Advanced English.