Professional Services Software Developer Lead

Position Summary

The Professional Services Lead is an individual contributor responsible for designing, delivering, and supporting complex, customer-facing technical solutions that extend and enhance the InterProse platform. This role partners directly with customers and internal teams to translate business requirements into scalable solutions across reporting, ETL-like pipelines, data transformation, and automation.

This role is not a people-management position and does not have direct reports; its impact is driven by technical leadership, ownership, and cross-functional influence. The Professional Services Lead serves as a trusted technical advisor to customers and an advanced escalation resource internally, providing guidance through expertise rather than formal authority.

Key Responsibilities

Customer Partnership & Solution Design

• Partner directly with customers to understand business needs, operational challenges, and enhancement requests
• Translate customer requirements into effective technical solutions across reporting, data transformation workflows on AWS, and automation workflows
• Communicate complex technical concepts clearly to non-technical stakeholders, ensuring alignment and transparency
• Manage multiple concurrent customer initiatives while balancing priorities, timelines, and delivery commitments

Technical Execution & Ownership

• Design, build, and maintain customer-specific technical solutions with a focus on accuracy, performance, and scalability
• Build and maintain ETL-like pipelines for data processing and transformation use cases
• Serve as an advanced technical resource for resolving complex platform, reporting, and data-related issues
• Own problem-solving end-to-end, including investigation, root-cause analysis, implementation, and validation
• Contribute to continuous improvement by identifying recurring issues and refining solution patterns, tooling, and documentation

Reporting & Data Engineering

• Build and maintain complex PostgreSQL-based reporting solutions aligned with customer workflows and compliance requirements
• Develop advanced custom report formats beyond standard SQL/CSV outputs, such as fixed-length files, structured reports with defined header and footer sections, and Excel-based reports with formatting and formulas
• Create and maintain customer-specific data transformation pipelines to support account loading and large-scale file processing
• Implement scalable data transformation workflows on AWS, leveraging services such as S3 and Lambda

Custom Development & Automation

• Develop custom job logic using Java and Python to support file transformation, data manipulation, and automation
• Maintain and enhance job execution systems running within Docker containers and integrate outputs into internal systems via REST APIs
• Optimize solutions for reliable performance under real-world customer workloads

Cloud, Tools, & Platforms

• Work within a cloud-based environment leveraging AWS services, including ECS, ECR, S3, and Lambda
• Implement event-driven processing using AWS Lambda
• Exposure to or integration with AWS services such as Kinesis, AWS Glue, Redshift/Athena, Step Functions, and DMS for streaming, ETL, warehousing, orchestration, and data migration use cases
• Utilize modern development and debugging tools such as IntelliJ IDEA, Visual Studio Code, pgAdmin, and Git-based version control
• Demonstrated ability to leverage modern development ecosystems and AI-assisted coding tools such as Bitbucket, Jira, Codex, and Claude Code to accelerate delivery and improve engineering outcomes

Required Qualifications

• 5+ years of experience building software solutions using Java (JVM) and/or Python
• Strong working knowledge of PostgreSQL and advanced SQL development
• Experience delivering reporting systems and customized report outputs
• Strong customer-facing technical communication skills
• Proven ability to manage multiple technical deliverables simultaneously
• Experience working in Agile, cross-functional environments

Preferred Qualifications

• CS, IS, MIS degree or equivalent combination of education and experience
• Experience with REST/JSON APIs and system integrations
• Working knowledge of Docker and containerized execution
• Hands-on AWS experience (ECS, ECR, S3, Lambda)
• Familiarity or exposure to AWS data and ETL services (Glue, Kinesis, Redshift/Athena, Step Functions, DMS)
• Familiarity with CRM-integrated workflows
• Industry experience with ARM or debt collection platforms (a plus, not required)

Key Competencies

• Advanced technical problem solving
• Customer-focused solution design
• Clear and effective communication
• Attention to detail and quality
• Cross-functional collaboration
• Organization and accountability

Measures of Success

• High-quality customer solutions delivered on time and aligned with requirements
• Positive customer feedback regarding technical expertise and communication
• Efficient resolution of complex technical issues with minimal rework
• Effective management of multiple concurrent customer initiatives
• Contributions to improved tooling, documentation, and technical best practices

Working Hours & Time Zone Requirement (Mandatory)

• This role requires mandatory alignment with the US Eastern Time (ET) zone and is not a standard Indian daytime role
• Candidates must work in a schedule that provides a minimum of 68 hours of daily overlap with US Eastern Time (ET) during standard US business hours
• This typically translates to late afternoon to late evening IST shifts (and potentially later during US daylight saving periods)
• Candidates who are unable to consistently support this time zone requirement should not apply
• Flexibility to extend overlaps during critical implementation phases, customer go-lives, or issue resolution is required and expected

Who is InterProse?

InterProse builds, delivers, upgrades, and supports the most advanced web-based debt recovery software on the market today. Serving industries at every customer level, from start-up to enterprise, we develop technology to help our customers do more with fewer resources through process automation and technology integrations. We invite you to learn more about InterProse by visiting: https://www.interprose.com/

What is it like to work at InterProse?

Our company culture is one of:

• Relentless innovation
• The highest ethics
• Customer focus
• Teamwork, support, and empowerment
• Laughter, collaboration, and genuine interactions!

If you are interested in this outstanding opportunity, please e-mail a resume to our hiring process facilitator

The InterProse Corporation is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status or any other protected characteristic.