Program Administrator (AOD Eastern Services)

Why this role matters

The Salvation Army (Salvos) is one of Australia's largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

About the role

As a Program Administrator, you'll play a key role in keeping the Northern Victoria AOD Services Program running smoothly bringing together reception, finance, quality, and operational support to ensure staff and clients experience a seamless, well-coordinated service.

Reporting to the Residential Services Site Administrator, this is a fixed-term full-time position, contracted until October 2027, based on-site in The Basin, VIC.

Conditions
Compensation is in accordance to the SCHADS Award - Level 3.

How you will make an impact

• Provide frontline reception support by managing incoming calls, greeting visitors, and coordinating client arrivals with staff
• Oversee end to end finance tasks including invoicing, reconciliations, Centrepay setups, client payments, property management, and liaison with suppliers and finance teams
• Maintain quality and accreditation processes by supporting staff, coordinating administrative functions, and assisting with new staff induction
• Deliver broad program administration through document preparation, resource management, meeting support, record maintenance, mail handling, and oversight of shared assets and fleet vehicles
• Support WHS compliance by coordinating site maintenance, monitoring safety equipment, maintaining audit readiness, and assisting with ergonomic and emergency preparedness needs

What you will bring

• A Certificate IV or Diploma in Business Administration is desirable
• Demonstrated experience in reception, administration, and customer service environments
• Excellent communication and interpersonal skills, with the ability to build positive relationships with diverse stakeholders
• Strong attention to detail and a proven ability to manage sensitive and confidential information
• Well-developed organisational, time management, and prioritisation skills, with the ability to meet deadlines in a busy environment
• Proficiency in Microsoft Office and administration systems, including Word, Excel, finance, and database management
• A current Employee Working with Children Check and Victorian Driver's Licence

What we offer

The Salvos offer eligible employees well-balanced meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities

• Access to EAP and health & wellness initiatives incl Fitness Passport

• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)

• Ongoing training and development opportunities that enhance on the job skills and proficiency

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply
If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.