Program Administrator

About the role

The Program Administrator is responsible for the coordination of Learning and Capability projects at the MTA Institute. The role also supports the development of learning technology platforms, manages vendor support activities, and maintains governance and reporting processes. The role acts as the operational coordinator for assigned initiatives, ensuring projects, digital systems, vendors and stakeholders remain aligned to agreed priorities, milestones and acceptance requirements. Applications close 16th October 2026.

Key responsibilities

• Support and coordinate the delivery of specialised projects and ensure solutions are delivered according to the needs of the MTAI
• Develop or assist with the development of project management documentation, including project plans, schedules and work trackers
• Effectively monitor project delivery and ensure risks to delivery are escalated accordingly
• Support the delivery of effective administrative support for MTAI learning and student management systems, including conducting investigations, testing and validation of system issues and escalating matters as required
• Coordinate a Help Desk ticket system to manage the flow of communication and resolution of system issues with vendors, working with them to develop solutions and develop continuous improvements
• Develop and maintain MTAI documentation and work instructions related to learning and student management systems
• Monitor and report on work package activities against agreed criteria
• Support risk and issue identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as required
• Develop and review project deliverables to ensure they meet quality standards and comply with MTAI policies, strategies and architecture

About you

• Strong organisational, stakeholder management and follow-up capability
• Ability to coordinate multiple priorities and maintain accurate delivery records
• Experience maintaining project plans, schedules, registers and reporting artefacts
• Strong written and verbal communication skills
• Well-developed Microsoft 365 capability, including Excel, Teams, SharePoint and PowerPoint
• Experience in a Registered Training Organisation, education or regulated environment (desirable)
• Experience with learning management systems or learning technology platforms (desirable)
• Experience coordinating software vendors and service requests (desirable)
• Experience coordinating projects, programs or business initiatives (desirable)
• Skills or education in Business Administration would be advantageous