Program Administrator / Senior Program Administrator

Job Purpose:

To support the Program Manager in strengthening existing customer relationships and ensuring smooth day-to-day operations, which includes New Product Introduction (NPI), Order Administration, BOM Management and Planning.

Job Responsibilities:

Customer Relationship Management

• Build and maintain strong relationship with customers by identifying and assessing customers’ current and future needs
• Timely fulfilment of customers’ orders or communication of schedule revision
• Liaise with internal departments to ensure orders will be fulfilled on time
• Respond to all customers’ inquiries promptly
• Prepare and provide reports and proposals to customers as required

Order Processing

• Acknowledge and process sales orders, coordinate with various departments and related parties to fulfil order
• Prepares samples, price estimates and quotations within customer’s expectations and timeframe
• Creates work orders for production and replacement work orders if necessary
• Ensure prompt billing of invoices and assist in overdue payment collection
• Manage customer’s product content effectively

Material Planning

• Plan and make purchase requisition for necessary materials to ensure materials availability in meeting production needs while minimizing inventory holding/costs
• Manages inventory level for raw materials, work-in-progress and finished goods
• Analyse order trends and prepare forecast schedule to material planner

Partner & Vendor Management

• Ensure partners and vendors fulfill their service promptly with the correct price
• Evaluates vendor’s performance develop good relationships with reliable vendors

Productivity and Innovation

• Identify potential improvement initiatives
• Implement feasible improvement initiatives to enhance effectiveness, efficiency and/or economy

People Management & Administration

• Prepares and updates key functional metrics regularly
• Guides and train Program Administrators (for Senior PA)

Job Requirements:

• Diploma/Degree in Business Administration, Supply Chain Management or other relevant fields
• 1 – 2 years of experience in operations/supply chain environment (PA)
• 3 – 5 years of experience in operations/supply chain environment (Senior PA)
• Good command of English; able to speak and write confidently
• Able to communicate fluently in Mandarin as may have to deal with Chinese-based customers
• Strong interpersonal skills with good presentation and communication abilities
• Independent and proactive, with strong customer service orientation.
• Experience in printing and packaging industry will be an added advantage
• Knowledge in MRP and SAP systems will be added advantage