Program Administrator - Telecommunications

Westchester County’s Department of Information Technology (DoIT) is hiring and actively seeking a Program Administrator for our Telecommunications Group.

Under general supervision, the Program Administrator is responsible to assist in evaluating, planning, engineering, configuring, administering, troubleshooting, managing and maintaining various types of telecommunications facilities, systems and networks for both departmental and emergency communications. Incumbents are responsible for ensuring the efficiency and cost effectiveness of these networks. Responsibility involves developing and implementing procedures to provide adequate communication services; coordinating and implementing telephone installations and changes; monitoring and supervising the assignment and workflow of subordinate technicians, and trouble-shooting issues. Supervision may be exercised over subordinate technical personnel. Does related work as required.

Examples of Work Include but not Limited to:

· Conducts studies, evaluates, and reviews various telecommunications facilities, systems and networks in terms of efficiency, effectiveness, propriety of application and cost-effectiveness;

· Studies and researches developments in telecommunication equipment and services and determines practicability of use by the County;

· Oversees a county-based communications system for responding to emergencies, ensuring compliance with Federal Communications Commission rules and regulations;

· Receives, processes, oversees and implements requests from departments for additions, changes and/or relocation of telecommunications equipment and systems;

· Proactively monitors the communication infrastructure for optimum performance, addressing any potential issues in a timely manner;

· Supervises and plans the work of subordinates in the repair, installation and moving of telecommunications equipment within all County-wide offices;

· Coordinates requests for equipment and/or service installations and modifications with outside vendors, consultants and the County Department of Information Technology;

· Performs related administrative duties to insure the smooth and efficient operation of the Telecommunications Division;

Minimum Requirements: Possession of a high school or equivalency diploma and either: (a) Bachelor's Degree* and four years of experience where a primary function of the position was planning, implementing and supporting telecommunications systems with at least 100 end points; or (b) eight years of experience as stated in (a).

SUBSTITUTION: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to four years.

SPECIAL REQUIREMENT: Possess and maintain a valid New York State Driver's License while in the title.

Desired Attributes & Professional Experience:

• Extensive hands-on knowledge and experience with Cisco Unified Communications technologies, including Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, and Cisco Emergency Responder (CER), with demonstrated experience configuring and administering each of these systems. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues, along with knowledge and experience configuring and supporting analog voice gateways.
• Similar experience with the enterprise grade PBX equipment from Mitel, Avaya, NEC, or ShoreTel will be considered as well.
• Strong knowledge of networking concepts and technologies, including an understanding of IP network infrastructure, connectivity, and troubleshooting.
• Strong knowledge of server technologies and environments, including the ability to understand, support, and troubleshoot server-related issues associated with telecommunications systems (call center, voicemail, mobile and remote access).

Come Join our Growing Team!

Learn more about DoIT: Department of IT Home - Westchester County DoIT

Besides a competitive salary, our generous compensation package includes comprehensive benefits (including medical, dental, and vision), paid leave (including holidays, vacation and personal days), deferred compensation, tuition reimbursement and a retirement plan.

Please submit a cover letter and resume to [email protected]

Important: Please indicate “Program Administrator (Telecommunications)” in the subject line of your email**.**

Westchester County is an Equal Opportunity Employer

About Westchester County

Westchester County, located in the heart of the historic Hudson Valley, covers 500 square miles and has a population of just over 1 million. Originally home to Native Americans of the Lenape tribe, it is now a rich mix of diverse cultures and landscapes. The County is a blend of bustling cities, quaint villages, and picturesque towns, as well as open spaces and a network of beautiful parks. Westchester is made up of six cities, 19 towns, and 20 villages. The County is known for its top-notch public schools and high quality of life. It is also an intellectual capital, boasting a highly educated workforce, competitive colleges and universities, Fortune 500 companies, world-changing nonprofits, and cutting-edge research centers. Westchester is led by County Executive Kenneth W. Jenkins, who took office in January 2025 as the tenth County Executive. Focusing on innovation, Jenkins is leveraging technology and fostering business growth to position Westchester as a dynamic and inclusive destination where everyone can thrive. Learn more about Westchester County by visiting www.westchestergov.com

Pay: $90,250.00 - $120,295.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How many years of professional experience do you have in implementing and supporting telecommunications with at least 100 end points?

Education:

• Bachelor's (Preferred)

License/Certification:

• New York State Driver's License (Preferred)

Work Location: In person