Program Admnistrator (Customer Service , Project Coordinator)

Qualifications & Experience

• Bachelor's Degree in Marketing, Business Administration, Engineering or related fields. or equivalent experience in Business Administration, Supply Chain, or a related field.

• 1–5 years of experience in a customer-facing administrative role, preferably within a manufacturing, technology, or electronics environment.

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

• English proficiency

Tasks & Responsibilities

Program Administration and Coordination

• Serve as the direct point of contact for day-to-day administrative requests, maintaining Daily Communication with the Customer.

• Process and track administrative details related to the Engineering Change Notice (ECN), formerly referred to as Engineering Change Orders (ECOs).

• Receive customer requests and prepare documentation related to Returns Material Authorization (RMA) processing.

• Perform other assigned tasks to support the Account Manager/Program Manager and the customer team.

Supply and Demand Management

• Process customer Purchase Orders (POs) and sales orders.

• Perform Backlog Review and take appropriate action.

• Coordinate the supply-commit process and communicate Schedule Commitment and On Time Delivery Review with the customer.

• Utilize the backlog analyzer to improve order management performance and coordinate commit improvement/reschedule requests.

• Monitor and review the Cumulative Lead Time Report to understand implications on the order process.

Commercial and Financial Management

• Assist in the invoicing process and perform AR Review and take action.

• Drive the resolution and reporting of Excess & Obsolete (E&O) inventory issues.

• Ensure all parties fulfill contractual obligations by performing a Customer Contract Compliance review

• Maintain Cost Conscious awareness in all administrative tasks and reporting.

Account/Program Management Support

• Support the Customer Satisfaction Review process to assist the Account Manager/Program Manager in driving customer service initiatives.

• Prepare data for and assist with Gross Margin Review and related actions.

• Provide administrative support for the Customer Liability Review and action taken process.

• Support the Program Manager's efforts concerning Overall Account Management.

Benefit

• Provident Fund
• Health and Life insurance
• Annual leave (max 20 days/year)
• 5 days working per week
• Bonus
• Others