Program Analyst

Strategic Insight, Ltd. is seeking a Program Analyst to support the Deputy Director and serve as a strategic enabler.

Founded in 1985, Strategic Insight, Ltd. is committed to excellence, professional growth, and delivering superior services to our government clients. Employees enjoy competitive compensation and a comprehensive benefits package including healthcare, 401(k), and merit-based bonuses.

Mandatory Security Requirement

Applicants selected for this position must meet eligibility requirements for access to Secret-level classified information.

Key Responsibilities

• Operations:
  • Schedule meetings with external stakeholders/leadership
  • Onboarding/offboarding (SAAR forms, etc.)
  • Visit requests
• Case & Workflow Management and Trend Analysis:
  • Track and update all action items
  • Generate a "Weekly Pipeline Report" showing the number of new, active, and closed cases
  • Run a daily "Stale Case" query to flag items needing attention
  • APB “weekly activity report”
• Digital Tool & Dashboard Management:
  • Conduct a daily "health check" of all team dashboards to ensure they are online and data is refreshing correctly
  • Perform a daily data integrity check on the main dashboard to ensure numbers match the case management system.
  • Maintain a log of all user-reported issues and feature requests for the digital tools.
  • Create a "Trend Spotlight" dashboard widget to visualize specific trends.
  • Build and maintain a custom "Quick Look" dashboard view showing only the high-sensitivity cases and their current status
• Analytic & Briefing Support:
  • Create standard data visualizations for inclusion in reports.
  • Maintain the team's central slide library with the most up-to-date templates and approved graphics.
  • Format all outgoing presentations to meet official style guidelines.
  • Perform quality control checks on all documents for spelling, grammar, and formatting errors.
• Program Support & Process Improvements:
  • Prepare agendas, take meeting minutes, and distribute action items for all team meetings.
  • Identify and document workflow bottlenecks.
  • Maintain a "Process Improvement Log" to document suggestions or friction points identified by the team.
• Records & Process Documentation:
  • Manage the official digital archive, ensuring all final documents are correctly named and filed upon case closure.
  • Conduct a quarterly audit of case files to ensure compliance with documentation standards.
  • Maintain persistent updates to the FIR Standard Operating Procedure (SOP)
  • Maintain access control log of sharepoint users and perform validation checks to ensure strict access hygiene in compliance with business confidentiality requirements.

Minimum/General/Experience:

• Bachelor's degree required (accredited institution) in business administration, operations research, economics, engineering, public policy, or a related quantitative/technical discipline; a Master's degree (MBA, MPP, MS in Operations Research/Systems Engineering) is strongly preferred to support executive-level analytic rigor.
• Minimum 7–10 years evaluating business operations and processes for effectiveness, applying data analysis, project management methodologies, and industry best practices to develop, implement, and monitor process-improvement initiatives.

Team Culture:

Diversity

All staff members are expected to accomplish their work in a businesslike manner and always be courteous toward all other staff members, clients, business associates, guests, and visitors. All staff members should be treated in a manner free from bias, favoritism, and any form of illegal discrimination.

Ethics

All members of Strategic Insight should be marked by a commitment to excellence, professional integrity, self-discipline, and wise judgment. Our employees reflect this through attention to detail, comprehensive staff work, and honorable behavior.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Strategic Insight, Ltd. is an equal-opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination based on race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.