Program Analyst (MSP)

Role Summary:

Program Analyst reports to Program Lead, The Program Analyst will work closely with Program Specialists to deliver top-notch service to the client and responsible for operational and administrative supports such as all updates to the hiring manager.

Your Responsibilities, Impact & Contribution

• Responsible for back-end operational/administrative support tasks, such as updates to the hiring manager, cost centre, end date, customer-defined fields, etc within the vendor management system.
• Enter new contractor profiles (contact information) and details of assignment into VMS (example: Beeline, Fieldglass, IQN etc.)
• Assist Recruitment Program Specialists with the extension of contract assignments
• Conduct new hire orientation for contractors
• Liaise with managers, vendors, and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of the assignment
• Ensure all work orders are closed in the VMS system when notified of an end of the assignment
• Ensure the security department is notified of the end of assignments
• Assist in collection of contractor hours and approval of time by hiring managers
• Constant interaction via email, VOP, and phone with hiring managers, supplier partners (recruitment agencies), contract personnel, and other partners
• Constant interaction with supplier partners (recruitment agencies) to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time.
• Log all client and supplier inquiries into Salesforce.com or equivalent tool/MIS
• Assist in running and reviewing standard program reporting as requested
• Provide general program, operational, and system user support
• Ensure compliance with client's policies, guidelines, and processes
• Monitor data integrity and act as a team player to all peers.

Qualifications, Skills, and Experience

• 2 year of minimum work experience preferably in Recruitment
• Experience working for a VMS such as Beeline or Fieldglass and /or Contingent/Contracting space preferred
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Excellent analytical and problem-solving skills required
• Excellent documentation and follow up skills required (proof of execution)
• Strong organization skills and attention to detail
• Knowledge of MS Office and PC skills
• Able to work independently and in a team environment.