Program and Operations Executive

Summary

The incumbent will be reporting directly to the Education Program Manager of the MIS Business School. The primary responsibilities encompass assisting and executing the daily operations within the MIS Business School, in strict adherence to the CPE policies and procedures. This includes support in the preparation, processing, and collation of academic result releases, along with other administrative duties.

Job Description

Program Management:

• Provide admin support during study term.
• Coordinate with prospective students for registration and attendance tracking.
• Maintain accurate records of program activities and students, evaluating the effectiveness of the program.
• Monitor program timelines, activities and surveys according to according to survey scope and objectives.
• Conduct and compile surveys (eg module evaluation, pre-course evaluation, orientation survey etc) and collate data and results to present findings.

Student Support:

• Act as the point of contact for students throughout their academic journey, providing timely assistance with academic inquiries or administrative matters.
• Organize student orientation sessions to familiarize new students with the MISBS policies, procedures, and available resources.
• Setup training facilities (e.g. Lecturer Theatre) and arrange for setup of equipment (e.g. camera recorder).
• Manage LMS (Canvas), including granting access rights for designed lecturer and students, announcement, upload documents etc.
• Manage Student pass applications and ensure compliance.

Collaboration & Communication:

• Coordinate with external stakeholders including course applicants, government agencies (eg ICA), students, and members of the public.
• Manage stakeholder (publics and students) feedback and queries related to courses.
• Provide assistance in verifying the education credentials of alumnus and other institutions/companies.

QA Compliance & Administration:

• Assist the QA Manager with program coordination, ensuring compliance with quality EduTrust standards.
• All other tasks related to program management and general administration.

Job Requirements

• Minimum of a Diploma in Business Administration with at least 2 years of working experience, preferably in an education and tertiary level institution.
• *Experience with the Private Education Act, ERF, EduTrust Certification Scheme standards and requirements, etc. would be an added advantage.
• High level of personal integrity, outgoing, customer-focused and able to work under pressure.
• Resourceful, independent, and results-oriented
• Strong coordination, administration, and interpersonal skills