Program And Project Manager

Required Experience 15+ Years

Location Chennai

Work schedule: Need to be Flexible to manage client meetings and internal stakeholders

Role Summary

We are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background. This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations.

Technology skill requirement:

Strong understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantage

Key Responsibilities

Program Delivery & Financial Governance

• Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud)
• Manage project scope, timelines, budgets, risks, and deliverables
• Drive governance meetings, service reviews, and operational excellence initiatives
• Ensure adherence to SLAs, KPIs, and customer commitments
• Ensure to bring business value and proactive opportunity within the engagement and meet the business targets
• Closely work with practice and solution team to enhance the customer requirements and proactive proposals
• Perform transition for any key engagements
• Ensure revenue details are updated and projected on weekly basis, ensure to work closely with finance team to invoice the customer on monthly basis
• Work closely with finance and legal team to conclude the SOWs
• Prepare SOW and work with finance and legal team to conclude the SOWs
• Work with vendors to determine the right BOM for any procurements and licensing for project requirements

Client & Stakeholder Management

• Serve as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partners
• Build strong relationships with client stakeholders and leadership teams
• Conduct regular service review meetings and present operational reports
• Manage customer expectations and ensure high levels of satisfaction

Governance

• Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domains
• Drive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategies
• Direct major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outages
• Coordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domains
• Optimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scores
• Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions
• Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates
• Ensure the Delivery lead growth opportunities are created and management targets are met

Infrastructure Knowledge

• Windows Server Administration
• Active Directory
• VMware Infrastructure
• Cloud Fundamentals (Azure/AWS/GCP preferred)
• IT Infrastructure Operations
• End user computing
• Networking (Firewall, SDWAN, Switching, GPON, Controllers)
• Infra level Migration activities
• Monitoring tools (Solarwinds, Zabbix/Nagios)
• ITSM (ServiceNow/Remedy)