PROGRAM & STAFF MANAGER

About the Position

Sea Change Recovery Community Organization is seeking a Peer and Harm Reduction Program and Staff Manager to keep our offices running smoothly, lead our direct service team, and create a welcoming, stigma-free space for everyone who walks through our doors. Sea Change provides peer recovery support, harm reduction services, support groups, community events and advocacy for people who use drugs, people in all stages of recovery, and their families in Ocean County.

This role is ideal for someone who is highly organized, enjoys creating order and wants to support both participants, staff and leadership. You will manage day-to-day office operations, supervise direct service staff and ensure they are well trained and supported, work with the Program Manager on harm reduction inventory, and coordinate community and street outreach. You will also greet participants, provide support and connect people to services.

Benefits & Employment ConditionsPaid Time Off

• Vacation/Sick/Personal Leave: 15 days (120 hours) per year
• Holidays: 9 paid holidays per year

New Jersey employees: In accordance with the New Jersey Earned Sick Leave Law, employees are entitled to up to 40 hours of earned sick leave per benefit year. Sea Change Recovery's PTO policy meets or exceeds this requirement.

Key Responsibilities

Staff Leadership & Development (approximately 35% of time)

• Work directly with and take direction from Director of Strategy and Impact
• Supervise, coach and support direct service/peer support staff through regular one-on-one supervision and team meetings and develop and maintain a team effort among staff.
• Set clear expectations and goals with each staff member, and monitor their performance.
• Coordinate staff schedules, office coverage and outreach assignments to ensure consistent service delivery.
• Create and maintain the staff on-call schedule, and participate in the on-call rotation.
• Lead onboarding of new direct service/peer support staff.
• Ensure all staff complete required training and certifications, and maintain up-to-date training records.
• Identify and coordinate ongoing training and professional development opportunities based on staff and program needs.
• Escalate staffing, safety or performance concerns to leadership in a timely manner.

Program Data & Outcomes (approximately 20% of time)

• Monitor program data, including peer recovery participants, harm reduction contacts, outreach events and street outreach days, to track progress against program goals.
• Work with the Director of Strategy and Impact to use program outcomes to identify areas for growth, such as increasing the number of peer recovery and harm reduction participants, and expanding outreach opportunities and street outreach days.
• Understand and share grant objectives with staff so the team understands its impact and can help improve outcomes.
• Document and track outreach and event outcomes, and work with the [Director of Strategy and Impact] to prepare data for grant reporting.
• Identify gaps or trends in service delivery and recommend improvements.

Participant Services Oversight (approximately 20% of time)

• Ensure the office and direct service staff provide a respectful, upbeat, low-barrier and stigma-free environment for all participants and visitors.
• Oversee peer support, information and referrals provided by staff to walk-in and call-in telephone participants and families, stepping in to provide direct support to both staff and participants when needed.
• Ensure staff complete warm hand-offs with participants to peer specialists, support groups, treatment, recovery, and other community resources, and assist as needed.
• Ensure staff document participant contacts and services accurately and on time in the Recovery Data Platform (RDP), and review records regularly for quality and completeness.

Outreach & Community Engagement (approximately 15% of time)

• Plan and coordinate logistics for community outreach events and street outreach.
• Build and maintain relationships with community partners, and ensure their participation in outreach events.
• Oversee staff managing recovery capital events to ensure at least one event is held each month, and work with staff to grow participant attendance and engagement month over month.
• Oversee staff who manage the volunteer program, ensuring volunteers stay informed, well supported, scheduled, and available to support programs.
• Participate in planning and executing our annual 100 Waves for Recovery and Overdose Awareness Day as needed.

Harm Reduction Supplies & Office Operations (approximately 10% of time)

• Work with the Program Manager to track harm reduction supplies.
• Distribute harm reduction supplies and provide naloxone training to participants and community members.
• Manage day-to-day operations of the West Creek and Toms River offices.
• Ensure phone, text and email inquiries are answered and routed promptly, and monitor follow-up so every inquiry receives a response.
• Maintain organized and confidential digital and physical filing systems for participant records.

Location & Work Requirements

• Must work on-site at Sea Change offices in Ocean County, New Jersey. This is not a remote position.
• Valid driver's license and reliable transportation for travel between offices, outreach locations and events.

Required Qualifications

• Bachelor's degree in social work, public health, community health or a related field, or equivalent combination of education and experience.
• At least three years of experience managing or supervising teams.
• Excellent organizational skills and attention to detail.
• Proficiency with Google Workspace and shared calendars.
• Strong communication skills and a friendly, respectful approach.
• Strong commitment to harm reduction, participant autonomy, dignity and person-centered care.

Preferred Qualifications

• Experience in harm reduction, peer recovery support or substance use services.
• Knowledge of Ocean County treatment, recovery and community resources.

What We're Looking For

We are looking for someone who can keep staff and services organized and running smoothly, lead and support a hard working team, and make every person who walks in feel welcome. The ideal candidate is dependable, warm, and calm under pressure, and believes everyone deserves to be treated with dignity, whatever their path.

Application Process

Due to the high volume of applications, please do not call or email regarding the position or application status. We will review applications on a rolling basis. Reply as directed. We promise to review every applicant carefully.

Pay: $68,000.00 - $70,000.00 per year

Benefits:

• Health savings account
• Paid time off

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Experience:

• managing or supervising teams: 3 years (Required)

Ability to Commute:

• West Creek, NJ 08092 (Required)

Work Location: In person