Program Assistant (1 year)

Tri-Valley Haven is dedicated to creating a safe and supportive environment for individuals and families experiencing domestic violence, sexual assault, homelessness, and poverty. For over four decades, we have provided services that empower, inspire, and promote independence. Join us in making a difference in the lives of those we serve.

General Responsibility: Working directly under the supervision of the Shelter Manager, the Domestic Violence Services Program Assistant will support the daily operations of our domestic violence services program. This role involves providing administrative assistance, supporting caseworkers and counselors, and engaging with clients to ensure they receive the help they need. The ideal candidate will be organized, empathetic, and committed to supporting survivors of domestic violence.

General Requirements: High School diploma required; associate’s degree or coursework in social work, psychology, or related fields preferred. Previous experience working in a social services or domestic violence program preferred. Strong organizational and multitasking abilities, Excellent communication skills, both written and verbal, Ability to work sensitively with survivors of trauma, maintaining confidentiality and professionalism, Proficiency in office software (e.g., Microsoft Office) and basic database management, Ability to work independently and as part of a team, Cultural competency and ability to work with diverse populations. Clear Driving Record required. Completion of advocacy training, provided by the agency.

AREAS OF RESPONSIBILITY

1. ADMINISTRATIVE SUPPORT

2. Assist in managing office operations, including answering phones, responding to emails, and maintaining records.

3. Coordinate communication between staff, clients, and external agencies.

4. Inform appropriate staff about difficult clients exiting the program.

5. Create and maintain a schedule for appointments for clients with caseworkers, counselors, and legal advocates, house meetings, life skills meetings etc.

6. Address client requests for basic items such as diapers, toilet paper, bus passes, etc. log items provided & inform the client’s case manager

7. Maintain and organize client files and documentation, ensuring confidentiality is upheld.

8. Prepare and assist with monthly data collection /input in client database as appropriate. Assist in preparing reports and statistics related to program activities and outcomes.

9. Responsible for maintaining an inventory of supplies for shelters and domestic violence services.

10. Maintain an inventory of office supplies, program supplies, cleaning and kitchen supplies, and order items as needed.

11. Responsible for donation pick-ups/sorting as needed.

12. Responsible for keeping rooms and shelter facilities safe, clean, tidy and in a good state of repair; submitting requests for maintenance where needed.

13. Check household appliances for proper working order, including taking temperature reading of all refrigerators and freezers.

14. Support program staff in organizing workshops, support groups, and events related to domestic violence awareness and survivor empowerment.

15. Copy and prepare client intake packages and maintain a supply of other DV Services documents as requested

16. DIRECT CLIENT SERVICE: LIMITED

17. Answer the Tri Valley Haven crisis line and provide appropriate resources to callers

18. Perform phone screens for potential clients, perform shelter intakes, ensure all paperwork is in order.

19. Inform clients of services and hours of DV Services.

20. Greet clients and visitors with sensitivity and professionalism, ensuring a welcoming and safe environment.

21. Create a chore chart for shelter residents for the upkeep of the house.

22. Initiate once a month deep cleaning of the house.

23. Set up room for new client intake. Provide clean pillows, linen (bedding) & towels.

24. Prepare welcome packets for new intakes (Toiletries, etc.)

25. Clean the room & do laundry (linen & towel) when a shelter resident exits the program.

26. Transport residents to the food pantry, thrift store, counseling appointment or housing appointment to the community building or the food pantry if needed.

27. Facilitate weekly resident house meetings & family nights.

III.       GENERAL TASKS

1. Performs general tasks as needed and represents Tri-Valley Haven in a professional manner.

2. Assist with volunteer coordination, including scheduling and training

3. Responsible for onsite donations, including proper documentation.

4. OTHER TASKS AS ASSIGNED BY THE DIRECTOR OF DOMESTIC VIOLENCE AND/OR EXECUTIVE DIRECTOR.

5. ADA ESSENTIAL TASKS

6. Working alone

7. Working in high stress situations

8. Working in emergency situations

9. Working rotating schedule

10. Good reading vision

11. Sitting, bending, stooping, standing

12. Good communication skills

13. Specific knowledge or education

14. Learning ability

15. Good distance vision

16. Ability to speak clearly

17. Ability to discriminate speech

18. Reasoning and thinking skills

19. Ability to problem solve

20. Lifting 30 pounds

21. Carrying 10 to 20 pounds

22. Gloves or hand protection

23. Ascending/Descending stairs

Tri Valley Haven is an Equal Opportunity Employer; there shall be no discrimination based on age, disability, sex, race, religion or belief, gender, marriage/civil partnership, pregnancy/maternity or sexual orientation. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.