Program Assistant, Alumni

Position Overview

The Program Assistant, Alumni provides flexible, part-time support across several areas, including the Parent Representative Committee (PRC), Parent Ambassadors, Community Impact Projects, Referrals, and Alumni Events/Trainings. The role focuses on building relationships with parents and participants, supporting communication and follow-up, coordinating meetings and activities, assisting with training and events, and providing administrative and logistical support to help programs run smoothly.

This is a part-time, 10-hour-per-week non-exempt position that requires availability for specific weekday meetings and meetings/events during the evenings and weekends. A regular schedule will be determined with the supervisor and will be flexible depending on program activities, events, meetings, and participants’ needs. Some responsibilities are ongoing while others are periodic or event based. Travel to meetings/events in Greater Boston and Western MA may also be occasionally needed. The Program Assistant, Alumni reports to the Assistant Director of Programs.

Key Responsibilities

• Communicate with parents, parent leaders, and program participants by phone, text, email, and in person.
• Make welcome, reminder, and follow-up calls and respond to parents’ questions and requests.
• Support parent meetings, training, workshops, Parent Cafés, community events, and other engagement activities.
• Assist with scheduling, registration, reminders, attendance, materials, supplies, and follow-up.
• Help prepare for and provide on-site support at events and meetings, including setup and breakdown.
• Support Parent Representative Committee, Parent Ambassadors, and other parent leadership activities.
• Connect parents with Families First programs, staff, and community resources and follow up as needed.
• Maintain accurate records, track participation and follow-up items, and provide general administrative support.
• Co-facilitate selected meetings, training, and parent engagement activities.
• Perform other related duties as assigned.

Qualifications

• Fluent in English and Spanish.
• At least 1 year of experience working with parents, families, community members, or in a related role.
• Strong communication and relationship-building skills.
• Organized, dependable, and able to follow through independently.
• Comfortable communicating by phone, text, email, and in person.
• Comfortable engaging with individuals and groups.
• Flexible and able to adjust work hours occasionally based on program needs.
• Commitment to creating a welcoming, inclusive, and parent-centered experience.
• Families First Alumni is preferred

Work & Physical Requirements

• Willingness and ability to travel to meetings, trainings, events, and other program activities as needed in Greater Boston and occasionally Western MA.
• Availability for occasional weekdays, evenings, and weekend meetings and events.
• Able to climb/descend stairs, bend, and occasionally lift items up to 30 pounds, such as supplies/equipment

Compensation & Reimbursement

The starting rate for this position is $25 per hour. Additionally, we provide reimbursement for specific work-related travel in accordance with organizational policy, including reimbursement for mileage at the standard IRS rate, tolls, and parking.

Families First is an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.