Program Assistant (Bilingual English/Spanish)

Advocate Program, Inc. is a multi-faceted community agency whose missions is to facilitate social change and enhance public safety through leadership, research, education, supervision, and services, utilizing best and evidence-based practices.

The Advocate Program, Inc. is a private, not-for-profit, 501 c (3) justice agency that offers probation, diversion, community service, DUI and traffic programs, domestic violence programs, substance abuse and mental health evaluations and treatment to court-ordered individuals. It has expanded to work with juveniles and families in the juvenile justice field, families impacted by family conflict and violence, and homeless veterans and their families

Skills / Qualifications:

High School Diploma or equivalent. Computer and Customer Service Skills are required. Must possess excellent organizational, verbal and Communication skills. Bilingual-Spanish/English-preferred.

Responsibilities:

• Complete data entry for incoming referrals.
• Prepare client charts and files.
• Conduct all filing for the Clinical Services Unit.
• Assist in the collection and submission of all contractual based invoicing for referral sources.
• Data Entry
• Collect and Process payments from clients.
• Conduct other clerical duties such as order office supplies for the Clinical Services Unit.
• Answer phones and route calls appropriately.
• Participate in the performance of a variety of duties involved in collecting and entering data into an electronic computer according to programmed instructions; verify and distribute resultant printouts as required. And trouble shooting as needed.
• Provides basic program information for all incoming inquiries about all programs at West Dade; documents the nature of requests and refers to appropriate staff.
• Coordinate the collection of data from providers; participate in the preprocessing of data to locate missing information and to make corrections, as necessary. Prepare client files
• Coordinate office activities
• Greet visitors/clients and direct them
• Assist Administration when needed
• Miscellaneous duties as determined by Supervisor

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person