Program Assistant

Remote | International Candidates Welcome

We are not looking for someone who needs to be reminded about every detail.

We are looking for a responsive, resourceful Program Assistant who can help us deliver an organized, supportive, and high-quality experience to hundreds of clients—while moving quickly and communicating with genuine warmth.

Speak Your Way To Cash® currently supports nearly 100 Mastermind clients and approximately 400 Academy clients. With another major launch approaching, we expect to welcome an additional 100–200 students. This is a critical role for someone who can help our Program Manager and Lead Coach support that growth without allowing important details or client needs to fall through the cracks.

About Speak Your Way To Cash®

Speak Your Way To Cash® helps experts, entrepreneurs, and professionals turn their knowledge, voice, and expertise into profitable offers, speaking opportunities, and scalable businesses.

We are a fast-growing, high-performance company with a global team. We move quickly, care deeply about our clients, and expect team members to take ownership of their responsibilities.

Position Overview

The Program Assistant will support the day-to-day administration and communication needs of our coaching programs.

You will work closely with the Program Manager and serve as an extension of the Lead Coach. You will help prepare and distribute client emails, maintain accurate program communications, respond to client questions, and ensure important information reaches the right people at the right time.

Although you will not be solely responsible for client retention, your work will directly influence the client experience and our ability to retain and support members.

Key Responsibilities

• Upload, format, review, and schedule client emails in Kartra.
• Build and distribute emails to the correct lists and audience segments.
• Format linked text, buttons, and other email elements accurately.
• Use GoHighLevel to support program communication, client follow-up, and administrative workflows.
• Review emails and links carefully before they are distributed.
• Monitor designated program inboxes and respond to client questions.
• Communicate with clients in a warm, kind, supportive, and professional manner.
• Escalate sensitive, urgent, or complex client concerns to the appropriate team member.
• Assist the Program Manager with program announcements, reminders, resources, and recurring communications.
• Maintain organized records, trackers, and client information.
• Follow up on open items without waiting to be reminded.
• Identify missing information, potential errors, or communication gaps before they become problems.
• Help the program team prepare for launches, enrollment periods, coaching calls, and client events.
• Manage multiple priorities while maintaining accuracy and responsiveness.
• Complete assigned work on time and communicate promptly when clarification is needed.

Required Qualifications

• Hands-on experience using Kartra to create, format, and send emails.
• Experience working in GoHighLevel.
• Experience communicating directly with customers, clients, students, or program members.
• Excellent written and spoken English.
• Strong proofreading skills and attention to detail.
• Ability to communicate with warmth, professionalism, patience, and sound judgment.
• Strong critical-thinking and problem-solving abilities.
• Ability to work independently and take initiative.
• Ability to follow established procedures while recognizing when a situation requires additional judgment.
• Strong organizational and follow-through skills.
• Ability to learn quickly and perform effectively in a fast-moving environment.
• Reliable access to a computer and stable internet connection.
• Ability to protect confidential company and client information.

Preferred Qualifications

• Experience supporting a coaching, consulting, education, membership, or online-program business.
• Experience supporting a Program Manager, Lead Coach, Customer Success Manager, or executive.
• Experience with email marketing, client onboarding, learning-management systems, or membership platforms.
• Experience working successfully as part of a remote or international team.
• Familiarity with online launches, virtual events, coaching calls, or high-volume enrollment periods.

What Success Looks Like

You will be successful in this role when:

• Client emails are accurate, properly formatted, and sent on time.
• The correct clients consistently receive the correct information.
• Links, dates, instructions, and audience segments are checked before distribution.
• Clients receive timely, thoughtful, and professional responses.
• The Program Manager does not have to repeatedly follow up on assigned work.
• Open questions and potential problems are escalated early.
• Program records and communications remain organized as enrollment grows.
• You can manage recurring responsibilities while responding calmly to changing priorities.
• Clients feel supported, respected, and confident in their experience with our company.

You May Be a Strong Fit If You

• Naturally notice what needs to be done and take appropriate action.
• Are comfortable asking thoughtful questions and then moving forward.
• Can balance speed with accuracy.
• Take ownership of mistakes and correct them quickly.
• Keep track of details without requiring constant supervision.
• Enjoy supporting clients and helping people feel seen and cared for.
• Communicate proactively instead of disappearing when something becomes difficult.
• Can receive direct feedback without becoming defensive.
• Want to contribute to a growing company where your work has a visible impact.

Please Do Not Apply If You

• Need repeated reminders to complete routine responsibilities.
• Struggle to meet deadlines or respond promptly.
• Are uncomfortable communicating directly with clients.
• Regularly overlook details in emails, links, dates, or instructions.
• Wait for step-by-step directions before taking action.
• Cannot manage multiple priorities in a fast-moving environment.
• Do not have hands-on experience with Kartra and GoHighLevel.
• Are looking for a role where expectations and responsibilities rarely change.
• Are unwilling to accept feedback, take ownership, or correct mistakes quickly.

Location

This is a remote position, and qualified international candidates are welcome to apply.

Candidates located in the Philippines are strongly encouraged to apply because Speak Your Way To Cash® has an established Philippines-based team lead and a significant team presence there. Qualified candidates from Nigeria, the United States, and other locations may also be considered.

How to Apply

Please submit:

• Your current resume.
• Complete the written interview here: https://forms.gle/gyoRZotKJZawFg9n6

Applications that do not include both a resume and a completed written interview may not be considered.

Speak Your Way To Cash® is an equal-opportunity organization. We consider qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other status protected by applicable law.

Work Location: Remote