Program Assistant

Chelsea Recreation & Cultural Affairs

Part-time up to 19 hours/week (includes evenings and occasional weekends)

Rate: $18.46 – $25.00 per hour; Non-union

POSITION SUMMARY

The Program Assistant performs a variety of clerical duties that support the recreation, continuing education, and cultural programs provided by Chelsea Recreation & Cultural Affairs. Programs take place at Williams School Building, 180 Walnut Street. Responsibilities include the organization and maintenance of all front desk transactions including registration documents and cash /credit card payments.

QUALIFICATIONS: EDUCATION, SKILLS & EXPERIENCE

Education:

Post-secondary and high school degree. High school seniors who are mature and able to meet schedule requirements may also apply. Strong written & verbal communication and computer literacy skills. Experience working in a fast-paced environment using databases, registration and Microsoft Office software. Proactive, dependable, and able to take initiative. Handles multiple priorities effectively, bilingual capabilities English/Spanish is preferred. Must be available weekdays: Mondays, Wednesdays, and Fridays 3:30-9pm and occasional weekends: Saturdays 8-5pm.

Skills & Experience:

• Provide front-line customer service to residents, participants, and organization partners in-person, by phone, and email. Contribute to a welcoming, inclusive, and professional environment.
• Follow department policies, procedures, and supervisory direction.
• Handle program registrations / enrollment, waitlists including the collection of class fees/written receipts and the applications for use of the Chelsea Public School facilities.
• Become a source of information knowledgeable about the program, its partners and activities in addition to the on goings of the Chelsea community itself.
• Keep the participants informed about any changes in the schedule.
• Set up all literature to be distributed, daily signs, activity easel and banner.
• Identify and resolve routine issues proactively and elevate concern when needed.
• Communicate with security and custodians to inform them of what’s happening in the building.
• Communicates with administration providing suggestions/concerns applicable to the program.
• Know, understand, and be able to execute the Emergency Action Plan.

To view all of our Job Openings, go to our website at www.chelseama.gov.

The City of Chelsea is an Equal Opportunity Employer.

Pay: $18.46 - $25.00 per hour

Expected hours: No more than 19.0 per week

Work Location: In person