Program Assistant

Position: Program Assistant

Duration: 8 months

Location: Boston, MA 02108

Pay: $33/hr

Summary

Program Assistant provides administrative services to Office of Housing Stability programs, projects and operations. The Program Assistant will be located at 26 Court Street.

Responsibilities

• Provides appropriate information to clients and others via phone, in-person, by email, at workshops, and through one-on-one counselling and any other program marketing or outreach efforts with the highest level of customer service possible.
• Provides administrative support to staff related to programs, contracts and/or projects.
• Performs data entry and maintenance of electronic and hard files.
• Organizes and prepares bulk mailings, advertisements, email blasts and assists with other outreach efforts.
• Assists with the preparation and execution of Requests for Proposals, service orders, contracts, invoices and payments.
• Prepares and tracks enrolment and commitment forms through Administration and Finance.
• Tracks and reports on program budgets, production and performance metrics.
• Conducts research and prepares reports and presentations as requested.
• Coordinates with other units or divisions to ensure telephone coverage and/or help with various program efforts.
• Provides support/assistance to other units or divisions as assigned.
• Performs related work as required.
• Due to the operational needs of the office, this position is not eligible for hybrid work.

Minimum Entrance Qualifications

• At least two (2) years of full-time, or equivalent part-time, administrative experience. Appropriate educational substitutions may be made.
• Demonstrated communication, interpersonal, organization and follow-up skills.
• Ability to attend to detail and initiate special projects of moderate complexity with minimum supervision
• Experience in public administration, housing, program management or real estate preferred.
• Proficiency with computer-based office software, such as MS Office (Word and Excel), Salesforce, Google Suite and working knowledge of desktop, mobile, and web-based platforms preferred.
• Ability to exercise good judgment and focus on detail as required by the job.