Program Assistant

The SSVF Program Assistant serves as a primary point of contact for clients, community partners, and the public, providing front desk coverage, phone support, and administrative assistance to ensure efficient program operations. This position supports the delivery of services by managing client inquiries, maintaining accurate program data, and assisting with application and documentation processes. The Program Assistant plays a key role in delivering excellent customer service, supporting staff, and upholding Advocate Program, Inc.’s mission to serve individuals and families with professionalism, empathy, and efficiency.

Responsibilities:

• Front desk presence for clients who visit office
• Responsible for receiving all incoming calls into the switchboard and redirecting all calls to the appropriate person.
• Help callers with directions, and basic information.
• Provides basic SSVF program information for all incoming inquiries about the SSVF program; documents the nature of requests, and refers to appropriate staff
• Responsible for collection and entry of program data.
• Reviews client application packets for accuracy.
• Processes and organizes supply orders for office and clients.
• Receives mail and deliveries as needed.
• Process “client” mail/notifications as needed.
• Provide excellent customer service to all callers.
• Refer clients to appropriate community service provider when SSVF services are not possible.
• Conducts work in team environment cooperatively and proactively. Upholds service mission by actively contributing towards team approach.
• Miscellaneous duties as determined by the Director

Skills/Qualifications:

High School Diploma, must have the ability to deal well with people specifically individuals/families facing housing crisis, should be organized and able to use a computer. Bilingual (English/Spanish) preferred.

Physical Demands & Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The employee performs work in a normal office setting within a reasonable environment. While performing the duties of this job, the employee may be required to perform local and non-local travel.

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person